General Manager Practice, Quality & Clinical Governance
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Us
At Claro we help people with complex needs live more independent and confident lives. We set the standard for specialist disability services delivering excellence in complex support. With 30 years of experience and national coverage we provide the right homes supports and transitions guided by expertise and delivered with care.
The Opportunity:
At Claro the experience of the people we support and the people who deliver that support matters deeply. We seek clients who feel respected and involved support workers who feel confident and connected to a clear practice identity and families and partners who experience transparency and trust.
The General Manager Practice Quality & Clinical Governance leads this work uniting people systems and shared expectations so the rights voice and lived experience of people with disability shape how Claro delivers supports every day in practice not just policy.
As the General Manager you will have executive accountability for setting direction embedding consistency and ensuring quality governance that enables better experiences. You will lead and further develop a capable engaged team including:
- Clinical Management: a team of qualified nurses providing clinical leadership specialist advice and support to operational teams.
- Quality & Safeguards: responsible for quality assurance continuous improvement feedback systems and a safeguarding culture grounded in dignity voice and rights.
- Implementing Behaviour Support: oversight of Positive Behaviour Support restrictive practice reduction and capability uplift.
- Policy & Procedural Framework Governance: ensuring clarity cohesion and accessible practice expectations across the organisation
Key Accountability:
- Translate policy into practice across a national dispersed workforce.
- Drive continuous improvement safeguarding PBIS implementation and restrictive-practice reduction.
- Ensure governance aligns with AHPRA NDIS standards and organizational frameworks.
- Foster strong relationships with clients families workers clinicians and executives.
What Success Looks Like:
- Clients feel heard; families trust Claro.
- Workers are skilled empowered and connected to a shared practice identity.
- Leaders make calm consistent decisions; improvements are tangible and sustainable.
- Quality is embedded in everyday practice.
To be successful in this role you will have:
- Leadership in practice governance quality assurance safeguarding and behavioural support within disability or related sectors.
- Proven ability to scale governance and practice standards across multiple teams.
- Strong stakeholder engagement and communication skills.
- Qualifications in health human services or allied health; registration or eligibility with a regulatory body preferred.
- Familiarity with AHPRA/NDIS standards advantageous
Whats in it for you:
- Purposeful value-driven leadership role with national impact.
- Competitive salary and benefits.
- A workplace that lives our values every day in every interaction.
- Friendly team environment with a great community care spirit
- Supportive collaborative culture prioritizing learning and continuous improvement.
How to apply
To apply select the apply button below and you will be redirected to our website to commence your application.
Please note: Candidates may be shortlisted and interviewed prior to closing date apply today!
We pride ourselves on being an equal opportunity employer committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples people with disability people of all ages cultural identities gender identities and expressions & LGBTIQA people
Required Experience:
Director
Key Skills
- Practice Management
- Veterinary Experience
- Enterprise Architecture
- Office Manager Experience
- Enterprise Software
- Healthcare Management
- IaaS
- TOGAF
- Medical office experience
- Conflict Management
- COBIT
- Customer relationship management
