Client Engagement Specialist
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
About the Company
Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans weve built our platforms from the ground upnot on outdated legacy systemsso homeowners lenders and investors experience greater transparency efficiency and care. By unifying processes into a modern AI-native operating system were leading the way in automation compliance and continuous improvement across our servicing and lending businesses.
Our mission is to empower every homeowner by making the mortgage experience simple secure and financially empowering. To achieve this we bring together world-class engineers servicing experts lending professionals and operations leaders who share a passion for improving the homeowner journey. Were not only reshaping what servicing and lending look like todaywere creating opportunities for talented people to help drive the future of the industry.
As we continue to grow Valon is expanding its footprint across multiple states opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation collaboration and customer impact go hand in hand. Mortgage is just the beginningwere building the future of regulated finance and we want you to be part of it.
Client Experience at Valon
The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections managing default processes or solving homeowner issues in real-time the team acts as the bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry each member prides themselves on embodying Valons mission of championing homeownership.
About the Role
Were seeking a Client Engagement Specialist to navigate inbound and outbound homeowner communications in a professional efficient and friendly manner. The ideal candidate is able to shift seamlessly between the responsibilities of the Client Engagement and the Collections teams as needed.
Responsibilities
Research and resolve homeowner issues using our top-of-the-line internal mortgage servicing system.
Track and thoroughly document all homeowner communications.
Promote Valon-specific products and services with a strong focus on homeowner satisfaction.
Compile lists of delinquent accounts and locate homeowners using credit bureau information loan documents background checks and other sources and databases.
Listen to homeowners and determine if we can collect their past-due payments.
Collect payments on or set up repayment plans for delinquent accounts and update records once the loan is current.
Other duties as assigned
Ideal Background
Previous mortgage servicing experience.
Minimum Qualifications
1-2 years of call center experience.
Minimum education requirement: High school diploma or GED equivalent required
Strong verbal communication skills.
Attention to detail.
Ability to collaborate with other business areas and team members.
Benefits
Compensation: Competitive salary and a 401(k) planwith a 4% annual match!
Hours: No weekends or late nights required!
Generous amount of paid time off: 17 days of paid time off 5 additional paid sick days and 11 paid company holidays!
Health & well-being: Well invest in your physical and mental well-being with comprehensive low-cost medical dental & vision benefits and an EAP for additional support!
Food & meals: In-office snacks and drinks (and Bagel Fridays)!
Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!
Throughout the interview process please remember that emails will only be from email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. Valon makes hiring decisions based solely on qualifications merit and business needs at the time.
Required Experience:
IC
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
