Housing Liaison Officer
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Job Summary
5 Months Contract with a Local Authority
36 hrs / week
23.58 / hr
Bi - weekly pay (every 2 weeks)
Summary
This role involves delivering a high-quality consistent and flexible service to tenants ensuring value for money and comprehensive support. The position requires managing tenancy-related duties being a visible presence on estates and maintaining high resident satisfaction. Responsibilities include responding to emergencies managing anti-social behaviour and supporting tenancy sustainment. The role is crucial in ensuring tenants are well cared for neighbourhoods remain clean and safe and resident satisfaction is prioritised.
Responsibilities
- Participate in emergency response coordination and provide resident support.
- Manage low-level anti-social behaviour incidents and liaise with relevant authorities.
- Support the management and re-letting of void properties ensuring new tenants understand their responsibilities.
- Provide general housing advice and support new tenants in settling into their homes.
- Ensure robust tenancy sustainment and collaborate with partners for successful outcomes.
- Conduct tenancy checks and serve necessary notices.
- Undertake tenant visits to address specific issues and coordinate with agencies for resolution.
- Regularly visit vulnerable residents and coordinate with agencies to address their needs.
- Respond to correspondence complaints and inquiries from various audiences.
- Maintain proper file systems and ensure documents are accessible.
- Understand tenancy law and the rights and responsibilities of social housing landlords.
- Attend resident association meetings and develop partnerships with relevant bodies.
- Engage effectively with members residents and external partners to maximize benefits.
- Represent the service positively and deliver customer-focused services.
- Meet performance targets and use performance information for learning.
- Ensure compliance with Health and Safety Data Protection and other statutory requirements.
- Promote and implement the Councils Equal Opportunities policies.
- Utilize IT effectively.
- Undertake temporary responsibilities aligned with the roles purpose and grade.
Requirements
- High standard of literacy and numeracy (Essential)
- Housing qualification and evidence of continued professional development (Desirable)
- Commitment to personal learning and development (Essential)
- Experience working with the general public preferably in service delivery (Essential)
- Experience in a diverse community (Essential)
- Effective communication with diverse backgrounds (Essential)
- Awareness of safeguarding issues (Desirable)
- Experience in a housing organization or similar environment (Desirable)
- Knowledge of social housing and housing management (Essential)
- Ability to organize and prioritise workload effectively (Essential)
- Proficient in using IT systems including MS Office (Essential)
- Teamwork and project completion skills (Essential)
- Initiative and ability to work under pressure (Essential)
- Strong organizational skills (Essential)
- Ability to write clear and concise reports (Essential)
- Data collection and presentation skills (Essential)
- Customer care and service delivery commitment (Essential)
- Numerical calculation and data presentation skills (Essential)
- Accountability and positive attitude towards responsibilities (Essential)
- Ability to work independently and make decisions (Essential)
- Flexibility to achieve team objectives (Essential)
- Identification of development needs and service improvement (Essential)
- Contribution to team performance and meeting targets (Essential)
- Adherence to organizational communication standards (Essential)
- Adaptability to change and new technology (Essential)
- Commitment to equalities in employment and service provision (Essential)
Required Skills:
Strong technical and administrative skills. Experience in managing procurement voids and repairs. Proficiency in data analysis and performance reporting. Excellent customer service and communication skills. Ability to work within corporate policies and legislative frameworks. Competence in financial support services and data entry. Organizational skills to manage workload and prioritize tasks. Knowledge of IT systems and ability to maintain accurate records. Ability to work collaboratively in a team environment.
Company Industry
IT Services and IT Consulting
Key Skills
- Section 8
- Public Health
- Data Collection
- Ellucian
- Banking
- Fair Housing Regulations
- LIHTC
- Budgeting
- Economic Development
- Real Estate Law
- Logistics
- Statistical Analysis
