Senior Technical Adoption Manager (India, Bangalore, Remote)

Please Note:

1. If you are a first time user please create your candidatelogin account before you apply for a job. (Click Sign In > Create Account)

2. If you already have a Candidate Account please Sign-In before you apply.

Job Description:

TAM Job Description

TECHNICAL ADOPTION MANAGER
The Elevator Pitch: Why will you enjoy this new opportunity

Are you passionate about learning and leveraging VMware by Broadcoms VMware Cloud Foundation solution to help customers succeed in creating a modern developer-ready secure Private Cloud

Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware Cloud Foundation

Does helping organizations achieve their business objectives through the usage of technology inspire you

If those questions sound good we have the perfect job opportunity for you!

As a Technical Adoption Manager (TAM) you will serve as a trusted advisor driving a cross-functional unified customer experience using your technical communication and collaboration skills to help our customers achieve their full potential through the consumption and adoption of VMware Cloud Foundation.

Upon joining our Technical Adoption Management team you will have the opportunity to make an impact and drive change for our customers products and company. You will play a critical role in guiding enterprise customers by enabling them to rapidly and successfully onboard consume adopt and realize business value across the entire customer journey.

In the TAM role no day is the same and you will never be bored! You will interact daily with your assigned customers and will be able to make a real impact on their success as a find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will be able to manage your schedule and priorities to help our customers achieve their goals and at the same time maintain a great work/life balance.

TAMs are critical members of the customers Account Team. Leveraging your deep customer knowledge you will provide meaningful and accurate insights that form develop and drive a holistic customer strategy that benefits everyone.

You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customers technical goals as they align with their business goals and the overall impact of VMware by Broadcoms solutions on business results.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing

During the first year you will onboard into the TAM role and then work with your assigned customers.

Through your customer engagement you will serve as a trusted advisor and ensure best-in-class execution and recommend improvements in customers operations that drive adoption and consumption of their investments add additional value improve and maintain customer health and more:

o Articulate their long-term and short-term goals and how they connect to the bigger picture of their business identifying the gaps that need to be resolved and working on a structured engagement plan with the customer.

o Complete relevant technology assessments roadmap reviews deployment guidance best practices reviews and day 2 operations guidance

o Identify customer use cases and opportunities to further adoption and consumption

o Present your achievements and customer progress in regularly though quarterly Business Reviews

o Communicating key topics of VMware by Broadcoms solutions across all customer levels to drive realized value and long-term strategy

o Developed trusted advisor status with key customer stakeholders customer team members and internal stakeholder (ex: Account Directors Solution Architects Partner resources)

In addition you will continue to grow and enhance your technical knowledge and soft-skills through Broadcoms structured quarterly training programs.

The Work: What type of work will you be doing What requirements skills or assignments will you be performing on a regular basis

As part of the Technical Adoption Manager team you will be working for a long-term period with a number of assigned customers. The activities performed are all aligned with a single purpose: to help our customers achieve their desired outcomes rapidly while using VMware by Broadcom technology.

You will collaborate with the broader team as you perform the following:

• Leverage your proven work experience in customer-facing positions (e.g. TAM Solution Engineer or technology consultant IT vendor professional services organization or part of IT team)
• Draw on your experiences with enterprise-level virtualization and ability to map VMware Cloud Foundation solutions to the customers unique business and technical requirements
• Use your tenured expertise with VMware Cloud Foundation component (vSphere vSAN NSX Networking VKS VCF Operations Fleet Management VCF Automation VCF Operations for Networks VCF Operations for Logs HCX etc )
• Utilize a TAM playbook delivery kits and tools which you will use to drive consumption and adoption
• Create a Success Plan with objectives/tasks aligned to customer requirements / business objectives
• Deliver technology roadmaps & assessments that provide desired-state and outcome-focused plans
• Provide Solution Guidance & best practices review to identify performance optimization opportunities
• Optimize Operations to confirm activities are aligned with stated technology goals & priorities
• Provide Industry insights and benchmarking to realize cost savings and reduce operational risk
• Present and communicate effectively and build relationships with CxO level personnel
• Collaborate with multi-functional Broadcom project teams which could consist of consultants engineers product management and support staff
• Join the Broadcom customer account teams as a critical member of the team acting as the customer advocate collaborating on successful account strategies and taking ownership of consumption and adoption success for our customer.
• Working closely with Partner resources to ensure success for your common customer needs and outcomes.
• You will use your organizational and planning skills to keep track of your customers plans adjusting as needed and driving them to completion.
• You will also contribute back to the internal global TAM community of like-minded experts sharing the experiences that you gain by working with your customers(s) while also learning from your peers.

What is the leadership like for this role What is the structure and culture of the team like
Leaders in the TAM organization are very supportive of their teams driven to enable the success of their team members within their role as well as future career path. They focus on delivery excellence of TAM engagements development and success of team members and development/growth of the TAM business.

The TAM team is focused on driving strategic customer outcomes not just activity while enabling our customers to derive maximum value from their VMware solutions. We are critical to the success of Broadcom and celebrate our role in the future of the company. We strive to have a diverse but unified team one which is entirely focused on our customers and their success. We do the right thing for the customer so when our customers achieve their outcomes we are successful too. We are an open team who share best practices experiences from the field and support each other to ensure everyone is successful (customers TAMs and Broadcom). Everyone wants their colleagues to succeed and develop meaningful careers and networks within VMware and the industry.

Experience/Education/Certification:

Bachelors degree preferred. Relevant years experience in lieu of a degree may be considered.

12 years related experience required

VMware Cloud Foundation Certification VCP-VCF Administration/Architect VCAP or VCP/VCAP Certification on VCF solution components(vSphere vSAN NSX Networking VKS VCF Operations..)

Where is this role located

Remote: This role is a on-site position in Mumbai. Candidate must be able to travel up to 100% to customer sites in Mumbai. regionally (NOTE: Most travel will be local from your home or office to clients within Mumbai region and there will likely be a few out of state client visits and/or 3-4 conferences or training that require travel throughout the year).

Additional Job Description:

Compensation and Benefits

The annual base salary range for this position is30 to 40L

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents and equity in accordance with equity plan documents and equity award agreements.

Broadcom offers a competitive and comprehensive benefits package: Medical plans. Employee Stock Purchase Program (ESPP) Employee Assistance Program (EAP) company paid holidays paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race color creed religion sex sexual orientation national origin citizenship disability status medical condition pregnancy protected veteran status or any other characteristic protected by federal state or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

#LI-Remote

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race color creed religion sex sexual orientation national origin citizenship disability status medical condition pregnancy protected veteran status or any other characteristic protected by federal state or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA please be sure to fill out a home address as this will be used for future correspondence.