Head of Business Development – Aftersales

Lagos - Nigeria

Salary: Not Disclosed

Experience Required: 5years

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Summary:

The Head of Business Development Aftersales is responsible for developing and executing strategies that drive sustainable revenue growth profitability and market leadership across all aftersales operations for the automobile industry. This role focuses on expanding parts and service revenues growing corporate and fleet accounts improving customer retention and establishing strategic partnerships that strengthen the companys aftersales ecosystem.

Key Responsibilities:

A. Aftersales Growth & Commercial Strategy

Develop and implement a comprehensive aftersales business development strategy aligned with corporate objectives.

Identify evaluate and launch new revenue streams including service contracts fleet maintenance programs extended warranties accessories and value-added services.

Drive top line and bottom-line performance across parts sales workshop services and aftersales solutions.

B. Market Expansion & Business Development

Identify new business opportunities within retail corporate fleet government and institutional segments.

Lead acquisition of high-value corporate and fleet service contracts.

Expand aftersales market coverage through new service locations mobile service solutions and channel partnerships.

C. Key Account & Partnership Management

Build and manage long-term relationships with fleet operators insurers OEMs logistics firms and third-party service providers.

Negotiate and close commercial agreements SLAs and pricing frameworks.

Ensure partner performance aligns with service quality profitability and brand standards.

D. Customer Experience & Retention

Work closely with operations teams to enhance service quality turnaround time and customer satisfaction.

Design and implement customer loyalty programs service campaigns and retention initiatives.

Monitor customer feedback and lead corrective action plans.

E. Performance Management & Reporting

Define and track key performance metrics for aftersales growth profitability and customer retention.

Prepare monthly quarterly and annual performance reports for executive management.

Use market intelligence and data analytics to guide pricing promotions and strategic decisions.

F. Leadership & Governance

Build coach and lead the business development and commercial teams.

Collaborate with Aftersales Operations Finance Supply Chain Marketing and HR to deliver integrated solutions.

Ensure compliance with OEM requirements company policies and regulatory standards.

Expected Key Deliverables

Approved Aftersales Business Development Strategy and annual growth roadmap.

Signed corporate and fleet service contracts with measurable revenue impact.

Increased parts service and accessories revenue year-on-year.

Established strategic partnerships with insurers OEMs and fleet operators.

Improved customer retention and repeat service rates.

Periodic executive dashboards and performance reports.

Well-structured and performance-driven business development team.

Key Performance Indicators (KPI) & Target Benchmarks

Financial & Growth KPIs

Aftersales revenue growth: 2030% YoY

Aftersales gross margin: 3545%

Parts sales growth: 25% YoY

Service revenue contribution to total revenue: 60%

Business Development KPIs

Number of new corporate/fleet contracts signed: 1020 annually

Value of new contracts secured: 10 billion per annum (as approved)

New partnership agreements executed: 58 annually

Customer & Service KPIs

Customer retention rate: 7080%

Repeat service rate: 65%

Customer satisfaction index (CSI): 85%

Operational & Leadership KPIs

Average service turnaround time improvement: 15% reduction

BD team performance achievement: 90% target attainment

Compliance with OEM and internal audit standards: 100%

Requirements

Bachelors degree in Business Administration Marketing Engineering or related discipline.
MBA or relevant professional certification is an advantage.
Minimum 1015 years experience in automobile aftersales business development or commercial leadership.
Proven experience managing large-scale aftersales operations fleet accounts and partnerships.

Benefits

Competitive Salary
13th Month Allowance
Leave Allowance
Monthly Performance Bonus
Medical Coverage
Employee Car Ownership Scheme
Opportunity to work in a fast-paced and dynamic environment

Job Summary:The Head of Business Development Aftersales is responsible for developing and executing strategies that drive sustainable revenue growth profitability and market leadership across all aftersales operations for the automobile industry. This role focuses on expanding parts and service rev...