Senior Account Manager Enterprise
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Artificial Intelligence. Actual Impact.
At Docebo AI isnt just a buzzword - its how we help teams move faster perform better and focus on the work that actually matters. Our learning platform is built with smart time-saving tools that personalize training cut the busywork and make learning feel like less of a chore (and more of a superpower).
Were building the future of learning and were doing it with a team that loves to challenge the status quo. If youre excited by the idea of using AI to make work-life better for real people - not just in theory - youre in the right place.
Still thinking it over At Docebo values arent just posters on the wall they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other assume positive intent and make space for the differences that make our team stronger.
So what are you waiting for Join 900 Docebians around the world and help us reinvent the way people learn.
About This Opportunity:
As an Senior Account Manager - Enterprise at Docebo you will be pivotal in driving the growth of our clients. Your role will involve managing expanding and renewing a portfolio of Enterprise accounts helping ensure clients achieve and extend their learning goals and business outcomes. You will act as one of the main points of contact for your clients aligning closely with Customer Success Managers to support client needs and facilitate growth.
The Senior Account Manager - Enterprise responsibilities include:
Account Growth & Management:
Develop and execute growth plans for your book of business.
Lead processes to expand or modify customer usage of Docebo.
Identify and penetrate into new use cases within client portfolios to expand Docebos footprint.
Use empathy curiosity and innovative thinking to understand and meet customer needs.
Customer Relationship:
Establish and maintain strong relationships with clients understanding their business initiatives and goals and be able to develop a point of view from an outside in perspective.
Interact with senior executives in accounts to both build rapport develop long term relationships and understand their key business and learning strategies.
Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives.
Use a consultative approach to refine and optimize customer use of the platform leveraging new features and capabilities.
Data Management & Analysis:
Ensure all account-related data is current and accurately reflects the status of each account.
Analyze data to drive strategic conversations and objectives with clients.
Use data and AI to help develop messaging & demonstrate the strategic value a customer is achieving or can achieve with their current or future offering you are presenting.
Customer Success & Retention:
Increase customer satisfaction loyalty and retention by creating positive customer experiences that drives customer growth.
Achieve and exceed sales and retention targets consistently.
Requirements:
Excellent organizational skills with the ability to keep pipelines updated and organized.
Strong communication and rapport-building skills capable of leveraging technology for remote interactions.
Agile and flexible with the ability to problem-solve and adapt quickly.
Ability to deal with senior executives on complex business issues.
Impeccable negotiation skills and a consultative approach to client interactions.
Ability to analyze data and make sound timely decisions.
Our Total Rewards Philosophy
Recognizing and rewarding the outcomes and behaviours that shape the future of learning.
Our Total Rewards Philosophy centers around three core areas to reward and care for our People:
Rewarding Impact: We lead with competitive pay to reward the impact skills and traits that fuel our success.
Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our peoples physical mental and financial well-being.
Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency equity and flexibility enabling our people to do their best work and stay for the long haul.
Benefits & Perks
Generous Vacation Policy plus extra floating holidays to use for religious or cultural events that matter to you
Employee Share Purchase Plan
Career progression/internal mobility opportunities
Four employee resource groups to get involved with (the Docebo Womens Alliance PRIDE BIDOC and Green Ambassadors)
About Docebo
Here at Docebo we power learning experiences for over 3000 customers around the world with our easy-to-use AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO) been recognized as a Top SaaS e-learning Solution and are growing exponentially in the process.
Docebo is a global company with offices in North America EMEA APAC and more. Our people believe in six core values simply defined and manifested in everything we do - Innovation Simplicity Accountability Togetherness Curiosity and Impact. If this sounds like you now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!
Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to The email should also include the position youre interested in.
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
