Strategic Partner Account Director, Financial Services

Position Overview

As a Strategic Partner Account Director for Financial Services at Talkdesk you will lead the growth and enablement of our partner ecosystem within banking credit unions insurance wealth management and fintech markets. You will cultivate strategic alliances that accelerate adoption of Talkdesks AI-powered cloud-native CCaaS platform enabling partners to deliver secure compliant and frictionless customer experiences.

Your role is to position Talkdesk (and our agentic AI capabilities) as the preferred solution for transforming contact centers automating workflows improving fraud detection and prevention and enhancing customer satisfaction across the financial services lifecycle.

Key Responsibilities

Strategic Relationship & Ecosystem Leadership

• Develop and manage executive-level partner relationships across banks credit unions insurance carriers and fintech solution providers.
• Act as a trusted advisor on CCaaS modernization omnichannel experiences and AI-driven automation strategies.
• Build long-term partner business plans that align Talkdesk capabilities to industry needs such as fraud prevention claims processing lending and member services.

AI & CCaaS Business Development

• Grow adoption of Talkdesk AI solutions including agent assist workflow automation intelligent routing generative knowledge bases and predictive analytics.
• Enable partners to position Talkdesk around financial outcomes: reduced operational cost-to-serve improved NPS reduced fraud losses and increased digital containment.
• Support vertical solution alignment with Talkdesk products (e.g. Banking Services Excellence Insurance CX Credit Union Playbooks).

Go-to-Market & Co-Sell Execution

• Define co-sell and co-market strategies tailored to financial compliance and buyer cycles.
• Orchestrate partner Talkdesk collaboration for account-based engagements channel pipeline growth and Salesforce attribution.
• Support integration strategies with core banking CRM payment insurance and fintech platforms.

Cross-Functional Partnership Enablement

• Serve as the internal voice of the partner collaborating across Product Engineering Security Legal Marketing and Customer Success.
• Drive enablement programs ensuring partners can confidently sell deploy and support AI-powered CCaaS in regulated environments.
• Gather and communicate partner-led insights to inform vertical product enhancements.

Contracting & Negotiation

• Lead contractual discussions including reseller frameworks referral agreements revenue-sharing and strategic investments.
• Ensure compliance with data privacy resiliency and financial regulatory considerations.

Performance & Reporting

• Define and track KPIs: partner-influenced revenue pipeline growth AI adoption rates and customer satisfaction.
• Present insights and performance to Talkdesk leadership and partner executives.

Financial Services Responsibilities

• Develop partner relationships across retail & commercial banking credit unions insurance and capital markets.
• Align Talkdesks solutions to industry priorities including:
• fraud and identity verification
• loan origination and servicing
• claims management
• policyholder/member engagement
• digital collections
• wealth advisory & client onboarding
• Navigate compliance and security expectations such as PCI-DSS SOC2 GLBA FFIEC and resiliency requirements.
• Bring agentic AI value propositions focused on customer trust and risk mitigation - not just efficiency.
• Support partners in delivering customer experiences that are secure compliant personalized and automated.
  
  

Qualifications

• 15 years in strategic partnerships channel sales or enterprise software alliances.
• Experience in financial services or fintech-related technology ecosystems.
• Proven success in building and scaling revenue-driven partnership programs.
• Strong understanding of CCaaS cloud AI and customer experience transformation.
• Experience negotiating partnership and co-sell agreements.
• Proficiency with Salesforce and partner attribution models.

Preferred

• Background working with regulated environments and security-compliance frameworks.
• Knowledge of banking credit union or insurance technology stacks and integration ecosystems.
• Familiarity with financial core systems CRMs and payment providers.

Competencies

• Strong executive communication and trusted advisor presence.
• Ability to articulate AI/CCaaS business value in financial terms - ROI risk resiliency.
• Skilled in navigating complex decision cycles across IT security operations and CX teams.
• Entrepreneurial mindset with a passion for innovation and co-creation with partners.
  
  

Why This Role Matters at Talkdesk

This role accelerates Talkdesk leadership in Financial Services by driving adoption of:

• secure compliant AI-powered contact center modernization
• workflow automation to streamline claims lending payments & servicing
• fraud reduction and identity verification
• omnichannel experience improvements

Pay Range (Base Pay): $150k-$180k

Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).

Retirement Benefits:401(k) plan

Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.

Method of Application:Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 1/6/2026.

All questions or concerns about this posting should be directed to the Talent team at .