Lead Technical Sales Support Engineer

Who We Are

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Formerra leads in the market with the following key capabilities:

• Problem-solving mindset based on ingenuity and backed by a skilled and experienced commercial team that brings differentiated insights across markets including healthcare consumer industrial and mobility
• Expansive material portfolio including engineering thermoplastics and traditional polymers across leading material brands
• Integrated long-standing relationships with leading global suppliers
• Unparalleled and highly specialized technical processing and design support
• Regulatory-compliant material support and expertise

Position Overview

The Senior Application Development Technical Services Lead Engineer is responsible for optimizing customer processes and conditions while providing education to external customers on how to run Formerra materials. Tooling design and flow modeling. Troubleshoot issues that are raised by the customer. May be accountable for or participate in the resolution of customer complaints. Responsibilities include developing new applications or product launch testing plan and procedures data analysis and communication of results. Five plus years of direct relevant experience with the ability to interact present and influence cross functionally and globally both internally and externally with customers. Performs work under general supervision. Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter. May provide leadership coaching and/or mentoring to peer group. The individual must have the professionalism technical and business competencies and communication skills to lead design application development efforts with OEMs and Contract Manufacturers. Up to 75% travel may be required.

Essential Duties and Responsibilities:

• With general supervision provides project management for the development of newapplication product launch testingplan data analysis and/or communication of results.
• Works with targeted and established customers to identify technical specifications required for Formerra customers.
• Responsible for internal training of sales associates furthering their knowledge and understanding of polymers processing and design.
• Provide training to Formerra customersOEMs and industry events as needed on materials processing design and other industry related topics as needed.
• Incorporates Formerra products and services into customer applications across multiple business units.
• Work with suppliers to understand and convey OEM material / market needs.
• Documentation and preparation of product specifications incorporating Formerra products and services into customer applications.
• Manages successful resolution of customer complaints/issues.
• Initiates process improvement efforts at key customers
• Other duties as assigned

Required Knowledge Skills and Attributes:

• Complex problem thinking skills in translating customer needs into solutions.
• Technical aptitude.
• Broad knowledge of solutions materials and processing.
• Self-motivated and team player.
• Strong organizational skills required.
• Position will require up to 75% travel

Education and Experience:

• Bachelors Degree required in Chemical Engineering Plastics or Polymer Engineering or related discipline
• Minimum 5 years completing technical writing customer support research and project management

Disclaimers:

• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.
• The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
• It is the policy of Formerra that all employees are employed at the will of Formerra for an indefinite period and are subject to termination at any time for any reason with or without cause or notice. At the same time employees may terminate their employment at any time and for any reason.
• Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race color religion sex sexual orientation gender identity national origin protected veteran status disability age pregnancy genetic information creed citizenship status marital status or any other consideration prohibited by law or contract.
• NOTICE: Formerra is committed to ensuring a fair and legitimate recruitment process. We want to alert job applicants to the potential risk of recruitment scams and encourage caution when responding to unsolicited job postings or communications. If you receive a job offer without having explicitly applied through our website or a legitimate job board please be wary. We will never request sensitive personal informationsuch as your Social Security number birth date or banking detailsvia email. If you are uncertain about the legitimacy of a job posting or communication please contact us directly at.