Case Manager (Living Services Program)

Job Title:Case Manager for Living Services Program

Status: Full-Time Exempt

Pay: $64480 - $74880/year depending on experience

JOB SUMMARY:

Friends of Children with Special Needs (FCSN) is a Bay Area non-profit organization founded in 1996 and focused on helping individuals with special needs and their families find love hope respect and support through integrated community involvement. The FCSN Supported Living Services (SLS) team is seeking an energetic patient detail-oriented and reliable Case Manager.

ESSENTIAL FUNCTIONS:

Under the supervision of the Program Manager the Living Services Case Manager provides case management service; schedules staffing; supervises Living Service trainers; enhances quality of service delivery and Person-Centered Thinking (PCT) implementations; conducts ISP meetings; builds and maintains relationships with stakeholders; acts as the designated emergency leader when supervisor is not available; establishes collaborations with community partners.

RESPONSIBILITIES:
Case Management:
Provide comprehensive case management services to optimize participants success in their living arrangements. This includes coordinating resources; obtaining and maintaining appropriate living situations and public benefits; supervising tailored living skill training; monitoring participants wellbeing; arranging regular and as-needed health checkups; promoting participants personal growth; managing participants budgeting and monitoring financial status; handling safety and emergencies; and offering ongoing support.
Oversee the living service operations and execution of quality service delivery.
Develop and implement solutions to overcome obstacles.
Supervise and implement behavioral support plan positive behavioral prevention strategies and intervention techniques.
Develop comprehensive PCT Individualized Service Plan (ISP); Conduct participants quarterly semi-annual and annual ISP meetings with the interdisciplinary team; and supervise the implementation of participants ISP objectives.

Arrange and supervise bi-weekly/monthly staffing schedules for assigned household staff monitor staffs EVV logins and oversee all aspects of their responsibilities.
Develop weekly/monthly schedule for living skill training/activities/community integrated outings based on participants interests preferences skills and needs to enrich their lives and promote overall skills and optimal health.
Submit annual budget for assigned consumers to Program Manager at least two months prior to consumers birth month.
Conduct thorough assessments for clients living skills health financial status strengths challenges support and training needed.
Supervise the quality/maintenance of consumer records documentations and operations
to meet RCs requirements.
Submit SIR APS report to parents conservators RC and/or APS in a timely manner.
Maintain effective communication with circle of support internal and external stakeholders.
Communicate effectively with Program Manager for participants status staffs performances and program quality.
Carry rotated 24-hour emergency phone and provide support and crisis intervention.
Participate inspire and involve staff/participants/families in FCSN special events and fundraisers.

Staff Supervision
Provide initial orientation and shadowing for new hires; review their performances and provide constructive feedback.
Conduct ongoing training facilitate bi-weekly/monthly apartment meetings and provide close supervision to promote staffs proficiency.
Supervise mentor and evaluate staffs performance PCT implementations and documentations to ensure quality accuracy and compliance with program standards.
Promote open communication with staff and foster a positive and inclusive workplace that inspire and motivate the team to deliver their best work.
Be a role model for the team and proactively analyze team morale and actively plan for team building activities to foster staff team work and retention.
Conduct semi-annual and annual Performance Evaluation on staffs.

Emergency Preparedness and Handling
Conduct document outcome of fire drills earthquake drills medical drills community safety and evacuation practices.
Handle emergencies and be the acting/interim leader when Program Manager is not available.

Community Representation
Represent FCSN to communicate with parents consumers Regional Center representatives and other collaborative agencies.
Engage in outreaches special events and fairs to promote FCSNs publicity.

REQUIREMENTS:
Education: Bachelors degree in a Social Work Psychology Counseling or a related human services field

Experience: Minimum of two-year experience in working in the developmentally disabled field.
Professional Skills
Knowledge of developmental disabilities CCL regulations RC system Lanternman Act DDS
Excellent behavioral management skills.
Excellent people skills and problem solving skills.
Proficient in using Microsoft Office applications Google Drive Presentation applications.
Excellent oral and written communications skills and the ability to work effectively and independently.

Environmental Conditions
Carry rotated 24-hour emergency phone.
Must be able to meet flexible schedule and be open to all assignments.
Able and willing to perform tasks that may involve lifting (25 lbs) bending and assisting with personal care and mobility needs.
Must have a reliable vehicle with full car insurance (proof of vehicle insurance) clean DMV record and willing to transport participants in personal vehicle for participants traveling needs.
Extensive amount of time driving and transporting clients in the community standing and walking.

Personality Traits:
Take initiative demonstrate flexibility respond positively to assignments and actively execute plans.
Able to multitask quick learner with high energy professionalism and possessing strong organizational time management and computer skills.
Professional energetic detail-oriented and reliable.
Remain positive resilient and calm when dealing with challenges.
Able to motivate and maintain effective working relationships with the staff and team.

COMPANY-WIDE HIRING REQUIREMENTS:

• Must pass DOJ fingerprint-based background clearance prior to onboarding
• Must pass a health screening and TB test prior to onboarding
• Must possess a valid drivers license and have a clean driving record
• Obtain valid CPR and First Aid Certificate within one month of joining (employer-covered)
  

BENEFITS:

• Health Insurance (Medical/Dental/Vision)
• Life/AD&D Insurance
• Lifestyle Spending Account (LSA) for Wellness & Fitness
• Paid Time Off (PTO)
• Paid Sick Leave (PSL)
• 401(k) & company matching
• Holiday Paid Days
• Sign-on Bonus
• Referral Bonus Program

Required Experience:

Manager