Senior Manager, Craft Consulting

If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider Craft Education as the next step in your career.

Craft Education is on a mission to solve skilled labor shortages by powering work-based learning pathways for all.

At Craft were revolutionizing the apprenticeship degree combining on-the-job learning with accredited instruction to create innovative educational pathways that accommodate working professionals and meet employer needs. Our flagship product - Craft Connect - helps organizations administer apprentice degree programs and address mission-critical data and reporting needs. Through the same platform Craft is also transforming how on-the-job learning converts into academic credits.

Our team of technology education and workforce professionals also provides technical assistance to organizations looking to launch and manage apprenticeship degree programs. We are working tirelessly to accelerate the expansion of these programs along with the data infrastructure that underpins them.

If youre looking to join the work-based learning revolution wed love to talk with you. At Craft youll have the opportunity to solve hard problems in a high-growth startup environment and make a lasting impact on the future of education and workforce development. We couldnt be more excited to advance this work as a team of innovative collaborative and mission-oriented professionals - we hope youll consider joining us.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

The Senior Manager for Craft Consulting will oversee the team responsible for delivering consulting and professional services to external organizations that are designing implementing or expanding work-based learning and apprenticeship programs. The position includes developing and executing a strategic engagement plan to support programs across diverse industries determining pricing and tiered scopes of work building the operational infrastructure needed to support service delivery and managing the team that executes the services. This is a key leadership role within Craft Educations customer success team. It is an ideal role for someone who is passionate about using their business acumen to create accessible economic opportunities for individuals and their communities.

Job Function

• Leads collaboration with internal leadership and stakeholders to develop and implement innovative strategic plans that support the delivery and scaling of consulting services
• Partners with WGU personnel to leverage internal expertise and amplify Crafts impact as a services provider
• Oversees the end-to-end delivery of consulting services ensuring strong execution partner satisfaction and alignment with organizational goals
• Manages and supports the services team through coaching development assigning projects and overseeing performance
• Leads the development of templates playbooks and other resources to support consistent high-quality service delivery
• Supports revenue growth by sharing and qualifying new funding opportunities and supporting grants personnel with proposals as needed
• Creates and utilizes tracking systems for managing reviewing and reporting on the Services Team activities
• Monitors performance metrics and outcomes to assess impact and drive continuous improvement across consulting engagements
• Actively strategizes and seeks opportunities for the Services Team to promote the Craft Connect platform to Services customers
• Stays current on industry trends and emerging practices in work-based learning and apprenticeship programs and consistently communicates relevant insights to the team
• Gathers and incorporates customer feedback to refine improve and evolve consulting practices and services offerings
• Collaborates with internal teams to identify and showcase impactful services work
• Implements and oversees sound client management practices acting as the point of contact for escalated client issues

Qualifications

• Demonstrated experience designing and implementing programs budgets and operational frameworks.
• Proven ability to manage complex partner or client engagements including scoping pricing delivering services and ensuring outcomes.
• Demonstrated experience designing and implementing programs budgets and operational frameworks.
• Proven ability to manage complex partner or client engagements including scoping pricing delivering services and ensuring outcomes.
• Experience preparing and delivering comprehensive reports visualizations or presentations for stakeholders.

Education

• Bachelors degree in Business Administration Management Education a related field or equivalent

Experience

• Seven (7) years of experience in consulting engagement management workforce development higher education career services organizational partnerships or a related field.
• 2 years of team leadership experience including coaching performance management and developing high-performing teams.
• Experience preparing and delivering comprehensive reports visualizations or presentations for stakeholders.

Preferred Qualifications:

• Masters degree in education business public administration organizational leadership or a related field
• Experience working in an agile start-up or remote environment
• Experience writing or navigating complex grant proposals
• Experience using CRM or project management tools to track partnerships or projects

Experience in lieu of education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Position & Application Details

How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.