Intensive Case Manager

Southbank - Australia

Monthly Salary: $ 45 - 47

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support education and employment services we bring solutions to homelessness under one roof for thousands at risk of or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne we combine direct action with advocacy research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff and provide high-quality training & supervision wellbeing days access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Dont just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:

Contributing to useful and rewarding work and giving something back to the community

Wellbeing days ceremonial leave carers leave and study leave

Flexible working arrangements

Purchased leave

17.5% leave loading

8 weeks gender neutral paid parental leave after 12 months of service for both the primary and secondary carer

Training and career growth opportunities across Launch Housing

A portion of your income can be tax-free by salary packaging your personal expenses

Additional tax-free salary packaging on dining and accommodation expenses

Positive supportive and progressive work environment

About the opportunity

The Intensive Case Manager will provide an intensive level of engagement during a clients stay at Southbank. The role will assist clients to link with internal and external services suitable to meet their individual support and accompany the client to appointments to assist with engagement and follow-up.

The Intensive Case Manager will also provide intensive outreach to their clients in the community once stable accommodation has been secured or to continue assisting with housing options. The support will be delivered through assertive outreach providing continuity of care and portable support for the client across their accommodation outcomes.

Permanent part-time role (60.8 hours per fortnight) based at Southbank.

As part of our commitment to increasing Aboriginal and Torres Strait Islander employment Aboriginal and/or Torres Strait Islander candidates will be given priority consideration. All other candidates are welcome to apply. This approach is a special measure under section 12 of the Equal Opportunity Act 2010 (Vic) designed to promote substantive equality.

What youll be doing:

Work with a multidisciplinary team to provide comprehensive intensive case management service to clients using a strengths-based approach including assistance with accommodation advocacy assessment referral and the development of community supports.
Conduct internal assessments to assist in measuring clients progress while participating in support.
Assist clients to maximize their options and potential by facilitating their involvement in community and social activities recreational and training opportunities.
Advocate on behalf of clients where agreed including liaising with mental health drug and alcohol services legal institutes government and non-government service providers.
Ensure a collaborative service delivery by initiating/attending case management meetings with professionals and assisting clients to access specialist supports.

What were looking for (key selection criteria):

A relevant tertiary qualification in human services and direct experience in the delivery of services to clients with complex needs and/or relevant experience.
Demonstrated understanding of housing and homelessness policy context and systems.
Demonstrated ability to work collaboratively with others towards effective client solutions.
Good interpersonal and communication skills both verbal and written.
Well-developed organizational and time management skills.
Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
Excellent problem-solving skills.
A valid Victorian Drivers License.
Demonstrated commitment to the values of Launch Housing and our mission to end homelessness

$45.92 - $47.12 an hour

Superannuation

NFP Salary Packaging (tax savings!)

Additional wellbeing leave available

Cultural/ Ceremonial Leave Available

Applications close 21 January 2026.

For more information please contact emailprotected

How to apply

To apply for this opportunity please click on Apply for this job button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at emailprotected.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply!We acknowledge respect and celebrate Aboriginal cultures languages connections to Country and heritage customs and practices. Were committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation which allows dog owners to bring them in some of our sites please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process please let us know at emailprotected.

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability Aboriginal and Torres Strait Islanders culturally religiously and linguistically diverse people young people older people women and people who identify as lesbian gay bisexual transgender gender diverse intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector it is important to let you know that you will hear stories of distress hardship trauma or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.

Required Experience:

Manager

Why join Launch HousingLaunch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support education and employment services we bring solutions to homelessness under one roof for...