Overnight Front Desk Supervisor

Overnight Front Desk Supervisor
Dallas Texas

Company Overview
Stratton Amenities is a premier provider of luxury hotel-style front desk concierge services for high-end apartment and condominium communities. We specialize in delivering consistent professional and hospitality-driven experiences that elevate residential living. Our commitment is to our associates residents and clients ensuring service excellence at every touchpoint day and night.

Position Summary
We are seeking a dependable experienced and highly responsible Overnight Front Desk Supervisor to support our Dallas market. This role is essential to maintaining operational continuity safety and service standards across multiple properties during overnight hours.

The Overnight Front Desk Supervisor serves as the primary overnight escalation point provides on-site property checks responds to emergency calls supports overnight concierge teams and fills last-minute overnight shifts when needed. This position requires flexibility strong judgment and the ability to work independently while representing Stratton Amenities with professionalism at all times.

What We Offer
Competitive compensation
Stable overnight scheduling with flexibility
Leadership exposure across multiple luxury properties
Supportive management and clear escalation structure
Opportunity for long-term growth within operations leadership

Key Responsibilities
Conduct overnight site visits and property check-ins across assigned Dallas locations
Ensure overnight concierge coverage and step in to cover shifts during call-outs or emergencies
Serve as the primary overnight point of contact for urgent issues incidents and escalations
Respond to emergency calls and follow established protocols and reporting procedures
Monitor service quality staffing and adherence to SOPs during overnight operations
Support and guide overnight concierge staff as needed
Document incidents staffing issues and operational updates for daytime leadership
Communicate effectively with property management regional leadership and overnight teams
Ensure lobbies front desks and common areas remain secure orderly and presentable
Conduct property walks to assess safety cleanliness and overall condition
Maintain a calm professional presence while handling sensitive situations

Position Requirements
Open availability for overnight shifts including weekends and holidays
Reliable transportation and ability to travel between multiple properties
Strong sense of accountability reliability and discretion
Excellent verbal and written communication skills
Sound judgment and problem-solving ability under pressure
Ability to work independently with minimal supervision
Leadership mindset with a hands-on approach
Professional appearance and demeanor at all times
Ability to maintain confidentiality and handle sensitive matters appropriately
Strong attention to detail and documentation

Experience Requirements
Minimum of 3 to 5 years of experience in hospitality luxury residential hotel or overnight operations
Prior supervisory or lead experience preferred
Experience handling after-hours operations emergencies or on-call responsibilities
Proven ability to deliver consistent high-level service

Equal Opportunity Statement
Stratton Amenities is an equal opportunity employer. We believe diversity and inclusion are essential to building strong teams and delivering exceptional service across every community we serve.