Account Manager, Mid-Market (North America)

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Artificial Intelligence. Actual Impact.

At Docebo were using AI to change how people learn at workand we mean actually change it. Were an AI-powered learning platform that helps organizations create deliver and manage training all in one place. But our real mission goes deeper: we help teams move faster work smarter and focus on the work that truly matters. Our platform is built with intelligent time-saving tools that personalize learning eliminate busywork and turn training from a checkbox into a superpower. The result Better experiences for learners and real results for businesses.

Were shaping the future of learning with a team that isnt afraid to challenge the status quo. If youre excited by the idea of using AI to make work-life better for real peopleyoull feel right at home here. And its not just what we build its how we show up. At Docebo our values arent just posters on the wallthey guide how we work every day. We call it the Docebo Heart: trust by default assume positive intent and create space for different perspectives to thrive.

So what are you waiting for Join 900 Docebians around the world and help us reinvent the way people learn because learning never stops.

About the Opportunity:

As an Account Manager at Docebo you will be pivotal in driving the growth of our clients. Your role will involve managing and expanding a portfolio of mid-market accounts helping ensure clients achieve their learning goals and business outcomes. You will act as one of the main points of contact for your clients aligning closely with Customer Success Managers (CSMs) to support client needs and facilitate growth.

Account Growth & Management:

Develop and execute growth plans for your book of business.
Lead commercial processes to expand or modify customer usage of Docebo.
Identify and penetrate into new use cases within client portfolios to expand Docebos footprint.
Use empathy curiosity and innovative thinking to understand and meet customer needs.

Customer Relationship:

Establish and maintain strong relationships with clients understanding their business initiatives and goals.
Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives.
Use a consultative approach to refine and optimize customer use of the platform leveraging new features and capabilities.

Data Management & Analysis:

Ensure all account-related data is current and accurately reflects the status of each account.
Analyze data to drive strategic conversations and objectives with clients.

Customer Success & Retention:

Increase customer satisfaction loyalty and retention by creating positive customer experiences.
Achieve and exceed sales and retention targets consistently.

Requirements:

3 years in a related field with a proven track record in growing a renewable book of business for a SaaS company.
Excellent organizational skills with the ability to keep pipelines updated and organized.
Strong communication and rapport-building skills capable of leveraging technology for remote interactions.
Agile and flexible with the ability to problem-solve and adapt quickly.
Impeccable negotiation skills and a consultative approach to client interactions.
Ability to analyze data and make sound timely decisions.

Our Total Rewards Philosophy

Recognizing and rewarding the outcomes and behaviours that shape the future of learning.

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

Rewarding Impact: We lead with competitive pay to reward the impact skills and traits that fuel our success.
Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our peoples physical mental and financial well-being.
Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency equity and flexibility enabling our people to do their best work and stay for the long haul.

Our Promise to You

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount plus a competitive compensation package.
Your Well-Being Covered: Youll get access to health benefits so you can get the care you need when you need it.
Rest Relax Repeat: Rest and recharge with paid vacation days two company-wide Docebo Days floating holidays for cultural celebrations and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE DWA BIDOC and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only).
Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.

About Docebo

At Docebo we create seamless AI-powered learning experiences for over 3000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO) been recognized as a top SaaS e-learning solution and are growing exponentially in the process. Were a global company with office across North America EMEA APAC and beyond. Our team is guided by six core valuesInnovation Simplicity Accountability Togetherness Curiosity and Impactthat shape everything we do. If this resonates with you now is the perfect time to join one of the fastest-growing learning technology companies in the world. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race colour religion sex (including pregnancy gender identity and sexual orientation) national origin citizenship status age disability genetic information or any other category protected under applicable law.

As a federal contractor Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to The email should also include the position youre interested in.

Required Experience:

Manager

Artificial Intelligence. Actual Impact.At Docebo were using AI to change how people learn at workand we mean actually change it. Were an AI-powered learning platform that helps organizations create deliver and manage training all in one place. But our real mission goes deeper: we help teams move fas...