Strategic Partner Account Director, Public Sector
Share
Job Location:
Salt Lake, UT - USA
Monthly Salary:
$ 150 - 180
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint. Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester. With $498 million in total funding a valuation of more than $10 Billion and a ranking of #16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus Accountability Speed Talkdesker.
- Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
Position Overview
As a Strategic Partner Account Director at Talkdesk you will drive the growth and success of our partner ecosystem by cultivating high-impact relationships that expand market reach and accelerate adoption of our industry-leading AI-powered Contact Center as a Service (CCaaS) platform.
You will work with strategic partnersincluding systems integrators solution providers cloud platforms and public sector-focused technology firmsto deliver modern AI-driven customer experience solutions. Your mission is to position Talkdesk as the trusted partner for organizations seeking secure scalable and agentic AI-powered automation that transforms contact center operations.
This role blends strategic planning executive engagement partner enablement and cross-functional leadership to establish repeatable partner-sourced and partner-influenced revenue engines.
Key Responsibilities
Strategic Relationship & Partnership Leadership
- Build and manage executive-level relationships with strategic partners in enterprise and public sector markets.
- Act as the partners trusted advisor on CCaaS and agentic AI innovation aligning Talkdesk technology with their strategic goals.
- Develop joint roadmaps focused on modernizing customer experience through automation AI infusion and secure cloud solutions.
AI & CCaaS Business Development
- Drive partner adoption of Talkdesk AI including agent assist automation workflow orchestration and analytics solutions.
- Enable partners to position ROI-based transformationreduced handle times enhanced self-service improved citizen experience etc.
- Support expansion into vertical markets where Talkdesk has strong differentiation (healthcare public sector financial services retail).
Go-to-Market & Co-Selling Execution
- Lead joint GTM planning including partner enablement co-marketing and product integration opportunities.
- Orchestrate co-selling motions that leverage partner domain expertise and Talkdesk CCaaS automation capabilities.
- Ensure pipeline visibility and partner attribution within Salesforce and align with Talkdesk sales teams on shared pursuits.
Cross-Functional Leadership
- Champion partner requirements internally across Sales Product Engineering Security Compliance Legal and Customer Success.
- Coordinate enablement on Talkdesk AI portfolio and partner solution mappings.
- Influence product and GTM decisions through market insights gathered from partner interactions.
Contracting & Commercial Negotiation
- Lead negotiations for partner program agreements co-sell frameworks and public sector contract vehicles.
- Ensure alignment on pricing models revenue share structures and program expectations.
Performance Analytics & Reporting
- Own KPI reporting and ROI measurement for partner-influenced revenue program maturity and customer impact.
- Present outcomes and recommendations to Talkdesk executive leadership.
Public Sector Responsibilities
- Build and manage partnerships focused on Federal State Local and Education agencies.
- Navigate public sector procurement frameworks and vehicles to accelerate Talkdesk adoption (e.g. GSA NASPO OMNIA).
- Ensure compliance and readiness around FedRAMP StateRAMP CJIS HIPAA and other security or regulatory programs.
- Tailor GTM around mission outcomes; citizen experience improvement cost-to-serve reduction and AI-driven automation.
- Enable partners to position Talkdesks secure agentic AI for public sector contact centers emergency response and constituent services.
Qualifications
- 15 years in strategic partnerships channel sales or business development in cloud or enterprise software.
- Demonstrated success building scalable partner-led revenue programs.
- Familiarity with CCaaS AI cloud or digital transformation solutions.
- Experience negotiating partner agreements and driving co-sell motions.
- Expertise working across cross-functional teams and influencing senior stakeholders.
- Strong CRM skills (Salesforce) with understanding of partner attribution models.
Preferred
- Background in contact center modernization CCaaS or AI/automation platforms.
- Experience working with public sector or regulated environments.
- Understanding of procurement models and compliance frameworks (FedRAMP/StateRAMP).
- Knowledge of partner ecosystems - SIs MSSPs resellers ISVs and BPO/MSPs.
Competencies
- Strategic thinker with strong business and technical acumen.
- Executive communication and relationship-building excellence.
- Ability to translate partner needs into AI-driven CCaaS value propositions.
- Skilled at resolving channel conflict and navigating complex deal cycles.
- Entrepreneurial mindset with a drive to innovate and co-create differentiated solutions.
Why This Role Matters at Talkdesk
This position accelerates the market adoption of:
- AI-powered contact center transformation
- automated workflows and digital self-service
- secure cloud deployments tailored to public sector
- agent assist and workforce AI productivity tools
By enabling partners to deliver modern secure and scalable citizen and customer experience solutions this role directly impacts Talkdesks growth and leadership in AI-first CCaaS markets.
Pay Range (Base Pay): $150k-$180k
Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).
Retirement Benefits:401(k) plan
Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.
Method of Application:Apply online.
Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 1/6/2026.
All questions or concerns about this posting should be directed to the Talent team at .
Work Environment and Physical Requirements:
Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.
Required Experience:
Director
Key Skills
- Abinitio
- Customer Service
- Business Solutions
- Cost Estimation
- Drafting
- Activex
About Company
Talkdesk is a global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative. Get a demo today.
