Quality Account Executive

Memphis, TN - USA

Monthly Salary: $ 65000 - 85000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Position Title:

Account Executive Quality

Pay Rate:

$65000-$85000

PL8*

Multiple factors including Individual experience skills and abilities will determine where an employee is ultimately placed in the pay range. PL may vary by experience*

Category/Shift:

Salaried Full-Time

Physical Location:

Corporate Headquarters

Memphis TN

The Job You Will Perform:

The Quality Account Executive (AE) is responsible for overseeing the claim-to-credit process for Containerboard open market customers as well as managing returns and recycling for both IP converting (NAC) and open market. This role is dedicated to delivering Customer Excellence beyond product delivery ensuring prompt resolution of complaints and effective management of any rejected or quality hold inventory. Success in this position requires building strong partnerships with Customer Technical Services (CTS) IP Recycling Supply Chain Sales Customer Service and Finance to consistently provide an outstanding customer experience.

Key Roles and Responsibilities:

Cultivate and maintain customer relationships to achieve high levels of satisfaction.
Receive and process customer complaints and credits using SAP CRM collaborating closely with CTS Sales and Customer Service.
Manage roll removals or coordinate virtual returns in partnership with CTS Sales IP Converting and IP Recycling.
Track complaint status with CTS Manufacturing and Sales to ensure timely resolution.
Work with CTS and Supply Chain to oversee aged or quality hold inventory at distribution centers and ports.
Serve as a liaison with Transit Advantage to recover costs associated with shipping damage.
Collaborate with Sales Customer Service Supply Chain IP Recycling Mill PS&D Finance Credit and other cross-functional teams to ensure all customer needs are met.

The Skills You Will Bring:

Prior customer service and/or supply chain experience
Understanding of supply chain model: order management production scheduling transportation planning and execution.
Strong communication and interpersonal skills
Technical and analytical skills to use tools required to manage different customer service models
Bachelors degree in business logistics supply chain operations management or equivalent.

Technical Skills

2 year extensive Microsoft Office Suite (MS Word Excel PowerPoint etc.)
SAP R/3 APO and/or other Order Management system experience preferred

Competencies:

Action Oriented
Timely Decision Making
Composure
Customer Focus
Functional/Technical Skills
Problem Solving
Organizational Agility
Written Communications
Priority Setting
Time Management

The Benefits You Will Enjoy:

Paid time off including Vacation and Holidays
Retirement and 401k Matching Program
Medical & Dental
Education & Development (including Tuition Reimbursement)
Life & Disability Insurance

The Career You Will Build:

You will have opportunities to learn develop and contribute to the success of International Paper.
Our team is comprised of members with diverse backgrounds.
You will have the opportunity to grow your global business acumen and perspective.

The Impact You Will Make:

We continue to build a better future for people the planet and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and youll see why our team members say theyre Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe caring and inclusive workplaces. We have team members all around the world with diverse backgrounds experiences and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected valued engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness creativity talents experiences and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods and enable worldwide commerce and pulp for diapers tissue and other personal care products that promote health and wellness. Headquartered in Memphis Tenn. we employ approximately 38000 colleagues globally. We serve customers worldwide with manufacturing operations in North America Latin America North Africa and sales for 2021 were $19.4 billion. Additional information can be found by visiting .

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact or .

Required Experience:

Description Position Title: Account Executive QualityPay Rate: $65000-$85000PL8*Multiple factors including Individual experience skills and abilities will determine where an employee is ultimately placed in the pay range. PL may vary by experience*Category/Shift: Salaried Full-TimePhysical Location...