About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions with leading positions in Advanced Wound Care Ostomy Care Continence Care and Infusion Care. With more than 10000 colleagues we provide our products and services in around 90 countries united by a promise to be forever caring. Our solutions provide a range of benefits from infection prevention and protection of at-risk skin to improved patient outcomes and reduced care costs. Convatecs revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit

Duties and Responsibilities

• Timely response to incident tickets for specific locations.

• Desk-side support and troubleshooting for OS and application issues.

• Device configuration for new joiners and recovery from leavers.

• Participation in small to major incident/problem/change assessments and resolutions.

• Providing technical support for hardware software and network issues.

• Handling hardware installation maintenance and upgrades. Software installation configuration and updating.

• Network connectivity support and maintenance.

• User training and guidance on software applications and IT tools.

• Ensuring security compliance with predefined policies and strategies.

• Managing hardware inventory and informing procurement needs.

• Performing scheduled maintenance tasks for system optimization.

• Escalating complex technical issues to higher-level support or specialized teams.

• Maintaining accurate documentation of support activities.

• Organizing local IT environment including IT rooms and server rooms.

• Providing exceptional customer service.

• Responding to emergency IT incidents or system outages.

Key Requirements:

Interpersonal Skills:

• Excellent customer relations interpersonal and communication skills.

• English Level B1 or above required for the role.

• Ability to work effectively both independently and as part of a team.

• Experience with internal and external customer engagement.

• Self-motivated proactive and flexible in approach to work

• Strong problem-solving abilities and experience in network device configuration.

Technical Skillset:

• Proficient in Windows device (laptop and desktop) build and support.

• Skilled in managing multi-function print and scan devices.

• Competent in software installation validation and application support.

• Experienced in ticket queue management and reporting.

• Capable of performing simple maintenance tasks for various hardware devices.

• Ability to document activities clearly in a regulated environment.

• Knowledgeable about manufacturing plant hardware (e.g. ASCOM telephones label printers scanners access control devices) if located at a manufacturing site.

• Adept at inventory management.

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media text message email or phone call about recruitment at Convatec do not disclose any personal information or pay any fees whatsoever. If youre unsure please contact us at .

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race religion creed color national origin nationality citizenship ancestry sex age marital status physical or mental disability affectional or sexual orientation gender identity military or veteran status genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee

If you are an active employee at Convatec please do not apply here. Go to the Career Worklet on your Workday home page and View Convatec Internal Career Site - Find Jobs. Thank you!