Forecasting Manager

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming manual work that gets in the way of real work our tools automate everything from travel bookings to expenses invoice processing and more. By eliminating this shadow work that wastes hours erodes morale and saps innovation were on a mission to power real work with real impact.

Were trusted by more than 10000 companies worldwide including Wise On Running Breitling and Fabletics and were tackling the 7 hours of lost productivity per employee each week a $1.7 trillion problem.

Founded in 2015 Perk has grown into a global company of more than 1800 people across 12 offices globally with headquarters in London and Boston. We combine innovation control and simplicity to transform how businesses work and how people feel at work.

At Perk were driven by our values like being an owner delivering a 7-star experience and working as one team. We value curiosity purpose and mindset not just knowledge to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries representing over 70 countries. If youre excited about having a real impact and shaping how millions of people experience work wed love you on the team.

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About the role

We are seeking a strategic Forecasting Manager to join our this role you will drive the development and evolution of our analytical forecasting model and capacity plan ensuring they are accurate scalable and aligned with the broader objectives of the business. You will champion operational excellence and deliver critical insights that directly shape our customer experience and resource planning strategies. This role is pivotal to helping us deliver a 7-star experience to our customers while optimizing the use of our operational capacity.

What you will do

• Lead the end-to-end development refinement and oversight of forecasting models across all operational channels (email chat phone) regions and skill sets with a short- to long-term outlook (weekly to monthly).
  

• Drive innovation in forecasting methodology and proactively identify improvements in predictive accuracy and business impact.
  

• Own and evolve the capacity planning process collaborating closely with Operations and WFM teams to ensure we have the right number of heads in the right place and at the right time across our global footprint.
  

• Translate complex data into actionable business insights and strategic recommendations that enable informed strategic decisions across multiple departments and leadership levels.
  

• Partner cross-functionally with WFM and Product teams to align workforce planning with business automation initiatives special events and growth opportunities.
  

• Lead retrospective analyses to uncover workload trends and drivers facilitating data-backed process and product improvements.
  

• Be a trusted strategic advisor aligning your teams outputs with long-term business objectives and shaping Perks planning and forecasting roadmap.
  

• Ensure your team delivers quality outputs reducing technical debt improving tools and processes and implementing robust monitoring systems.
  

• Take ownership of key results and influence company-wide OKRs through your teams contributions.
  

• Represent the Forecasting domain in leadership forums and proactively contribute to broader organizational transformation strategies.
  

What Were Looking For

• A proven track record of excellence (3 years experience) in forecasting workforce management or analytics leadership roles preferably within fast-paced customer-centric organizations.
  

• Deep expertise in contact center/WFM metrics KPIs and planning strategies ideally working with a BPO footprint
  

• Outstanding stakeholder management and communication skills with experience influencing senior leaders and cross-functional teams.
  

• Demonstrated ability to think strategically and translate vision into actionable plans with measurable outcomes.
  

• High level of proficiency in SQL Excel and data visualization tools; ability to mentor others in these skills experience using workforce management tools like Calabrio
  

• Strong mathematical and statistical foundation with practical experience building and validating predictive models.
  

• Experience managing and developing high-performing analytical teams.
  

• A strong sense of ownership with the ability to manage complex projects and competing priorities independently.
  

What we offer

• Competitive compensation including equity in the company.
  

• Generous vacation policy to help you rest and recharge.
  

• Health perks such as private healthcare or a gym allowance depending on your location.
  

• A flexible compensation plan to help you diversify and maximize your net salary.
  

• Access to mental health support tools and resources.
  

• Exponential growth opportunities and a clear career progression path.
  

• The opportunity to travel and attend unforgettable TravelPerk events.
  

• A chance to be part of a high-growth company at the forefront of reshaping business travel.
  

How We Work

At Perk we take an IRL-first approach to work where our team works together in-person 3 days a week. As such this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity productivity creativity and ultimately making us a great place to work.

For certain roles we can help with relocation from anywhere in the world English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base and we want to make sure the people behind our product reflect that. Were an equal opportunity employer which means youre welcome at Perk regardless of how you look where youre from or anything else that makes you well you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @ or @ our verified social media channels or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment training or fees request sensitive personal information such as bank details early in the process or communicate through unofficial apps like WhatsApp Telegram or Signal. If you receive a message claiming to be from Perk that seems suspicious please do not respond. Forward it to and we will confirm whether it is legitimate.

Required Experience:

Manager