Supervisor, Business Systems Support

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Employee Type:

Were looking for a Supervisor Business Systems Support to mentor a team of business advisors who work with the Business and TIS on continuous improvement of requirements and processes related to business systems that guide and support our operations and engineering teams. Youll bring an endtoend process perspective translate change into practical solutions and help our field teams stay focused on safely operating the core business. If youre looking for a meaningful career & passionate about making a make a difference come join us today! Wed love to hear from you!

What youll do

• Lead & develop a highperforming team. Coach advisors in the daytoday pursuit of continuous improvement; foster inclusion trust and collaboration.

• Own business requirements & process governance. Act as the control point for process and business requirements related to application changes; ensure changes land cleanly in business processes and systems.

• Translate change into outcomes. Convert business process changes into clear system requirementsand system changes into practical process updatesso partners experience real value.

• Use data to drive improvement. Help build and apply a business process health dashboard ensuring value delivery.

• Resolve issues quickly. Ensure timely resolution of functional issues (e.g. business rule violations improper system usage process concerns).

• Enable change readiness. Support functional spec reviews user acceptance testing and organizational change management for system changes.

• Engage partners in the field. Proactively document and address issues concerns and opportunities across Operations Centers and field locations.

• Partner across Technology & Operations. Collaborate daily with Application Support Desktop Support and the Service Desk to triage and intensify issues as needed.

• Oversee enduser support. Lead a team providing functional enduser support on key business applications; ensure coverage across schedules and time zones.

Who you are:

• Related university degree along with 7 years of directly related experience. An additional 3 years of related experience is required in lieu of a university degree.

• Strong eyes for business and the ability to make sound decisions and deliver results.

• Experience leading technologyenabled process improvements across large functional areas (requirements design data integration and process alignment).

• Demonstrated analytical and criticalthinking skills.

• Outstanding interpersonal skillsbuilding consensus facilitating diverse groups and negotiating outcomes.

Working Conditions:

This role primarily operates in an office environment with 10-15% travel.

Physical Requirements include but are not limited to:

Grasping kneeling light moderate lifting (objects up to 20 pounds) reaching above shoulder repetitive motion typing sitting standing visual requirement (able to see screens detect color coding read fine print) hearing requirement and the ability to work in tight spaces.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand remember and apply oral and/or written instructions or other information understand complex problems and collaborate/explore alternative solutions organize thoughts and ideas into understandable terminology organize and prioritize work schedule on a short-term basis make decisions which have moderate impact on the immediate work unit and monitor impact outside this area understand and follow basic instructions and guidelines complete routine forms compose letters outlines memoranda and basic reports and basic reports and communicate with individuals via telephone.

Flex Work

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridges FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid

At Enbridge we are dedicated to our core value of are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals without regard to age race color national or ethnic origin religion sex sexual orientation gender identity or expression marital status family status veteran status Indigenous status disability or any other reason protected by federal state or local with disabilities can request accessible formats communication supports or other accessibility assistance by contacting .

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening including a criminal records check.

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