Assistant Manager, Visible Alpha Client Support

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

About the Role:

Grade Level (for internal use):

The Team:

The Visible Alpha Client Support teamis a part of the Client Operations department within S&P Global Market goal is to deliver an exceptional client experienceto support sales and retention effortsworking closely with other teams such ascommercial product management content and technical support to ensure that our clients are supported around the are the clients advocate in getting the best possible solution to their inquirieswe partner with our clients to ensure that their issues are fully resolved and that they are maximizing our products potential.

The Impact:

You will lead a dynamic team ofClient Support associates supporting them in their rolesandproviding guidance on their career development with S&P will also work closely with other people leaders regionally and globallyon projects such as coverage training automation process improvements and more.

Whats in it for you:

Grow and improve your skills as a people leader.
Expand your understanding of enterprise-level products and new technologies.
Build your network and partner with stakeholders across various locations and time zones to provide best-in-class service to our clients.

Responsibilities:

Lead training efforts and ensure that the team has thenecessary tools trainingand support to become experts on the Visible Alpha Insights Data Feeds and Capital IQ Pro platforms.
Exceed survey favorability targets set by the business to measure client satisfaction with Quality and Speed.
Be an active member of the recruitment cycle set high people standards coach for highperformanceand export talent.
Plan for coverage and ensure 24x7 client support on phonechatand emails.
Takeownership of our commercial vision and cultural values.

What Were Looking For:

Basic Qualifications:

Minimum BBA or MBA degree. Familiarity and interest in financial markets with fundamental knowledge.
3 years of work experience in client services/ client facing teams.
Experience as a team leader/ manager hands-on knowledge with recruiting conducting performance reviews and assisting with professional growth and development.
Deep product knowledge and experience on Visible Alpha Insights Data Services and/or Capital IQ Pro.

Excellent communication skills both written and verbal (English) training and presentation skills.
Good working knowledge of Excel and other Office applications.
Ability to effectively multi-task in a fast-paced environment and must possess the ability to work independently and to be a self-starter. Must have strong organizational and time management skills.
A team player who is willing to take on a wide variety of tasks and handling/ leading projects/ project management skills.
Solution-oriented: Detail-oriented and possesses strong critical/ analytical thinking skills.
Flexible to work on varying shifts (e.g. HKT GMT EST MT business hours).
Required to work from the office based on the anchor/flex framework.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.

US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Officials or Managers (EEO-2 Job Categories-United States of America) OPRTON103.1 - Middle Management Tier I (EEO Job Group)

Required Experience:

Manager

About the Role:Grade Level (for internal use):09The Team:The Visible Alpha Client Support teamis a part of the Client Operations department within S&P Global Market goal is to deliver an exceptional client experienceto support sales and retention effortsworking closely with other teams such ascomme...