Data Centre Operations Manager, Data Centre Operations

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for proven technology managers with experience in people management strong technical understanding and the drive and vision to take AWS Data Centre Operations to the next level. The successful candidate will have current IT support and operations experience across a range of technologies. They will also have in-depth technical knowledge; experience managing people with varying skillsets creating tracking and controlling budgets devising strategies mentoring people at all levels sponsoring projects and proposing technical solutions. This position requires a candidate with the proven IT technical ability to drive continuous improvement and the ability to keep pace with our rapid growth while motivating others to meet the challenges of an extremely deadline-driven environment. It is considered a mix of hands on and management.
Prioritise and assign trouble tickets to data centre technicians and operators.
Routinely review ticket queue for large events and address accordingly.
Coordinate change management resources.
Guide train and educate data centre staff on the best practices related to all service owner issues.
Manage and deliver mid-size projects.
Recommend document and oversee policies and procedures to meet industry best practices and to meet required SLAs.
Manage a diverse team of data centre technicians with varying skills.
Provide weekly reports to the data centre cluster manager.
Maintain the on-call schedule coordinating absence and vacations.
Recruit and train data centre technicians to ensure appropriate staffing levels.
Write and deliver performance reviews for staff.
With reference to wider corporate standards produce review and maintain all DCO policies and procedures for each site.
Write SOW for impacting or potentially impacting activities and liaise across all AZs to ensure availability of services during this work.
This role is predominantly in hours as part of an on-call rota but will require some out of hours and weekend working as well as ad-hoc attendance on site in the event of an incident.



About the team
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: Can commute to the specified work site
- Experience in data center engineering or operations
- Experience hiring developing and managing high-performing technical teams
- Experience running metrics reports analyzing data to identify problems and using data analysis to generate and explain metrics

- Experience working in data centers or critical infrastructure
- Valid drivers license with access to a personal vehicle for daily use
- Associates degree or higher in IT-related field applicable certifications or/and equivalent professional or military experience.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.