Senior Customer Consultant Barry (12m FTC)
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Job Summary
Senior Customer Consultant - Barry (12m FTC)
BELONG.Theresno place like Principality.
Our home is your when you decide to join the teamwellgo further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you when it comes to belonging there really is no place like Principality. Wekeep it flexiblewherever possible; we encourage you tolook after yourself; wedo our bitin the communities we serveand support you in doing the sameand wepromisetoget better together.
Some reasons you may want to consider working with us; were a 2022 winner of UK Best Large Workplaces for Women we ranked number 6 for wellbeing in 2022we have anextensive financial and well-being benefits packageBelongdesigned to put our people firstwe haveconsistent colleague engagement scores of over 85% anda caring community of all discover whytheresreally no place like Principality; to build a meaningful career even ifyourenew to the financial servicesWevegot you covered.
AtPrincipality Building Societywe believe great people come from all for individuals with energy empathy and a passion for helping others to join our full training and support to help you succeed.
As aSenior Customer Consultantyoullbe the first point of contact for our members making sure they feel welcomesupportedand valued whether they visit us in-branch via telephone or get in touch online.
As a Senior CustomerConsultantyou will:
- Welcome and support customers in finding the right financial solutions.
- Deliver outstanding service that builds trust and long-term relationships.
- Mentor and support a team of Customer Consultants helping them growand develop.
- Step in for the Branch Manager when needed contributing to the smooth running of the branch.
- Supporting customers over the phone and through our digital channels.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and deliver exceptional service.
Whatwerelooking for:
- A natural people person withstrong communicationskills.
- Comfortable working in a fast-paced customer focused environment.
- Ability to deliver outstanding customer service either face-to-face or over the phone.
- A proactive attitude and willingness to learn and grow in the role.
What we offer:
- Full training no financial background needed.
- Supportive team environment where your encouraged to thrive.
- A career with a real purpose and impact.
Ready to start your journey with us
Apply now andletsbuild your future together.
If you have any questions in relation to this role please contact the recruitment team at
We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belongingNigel Taylor Head of Brand Impact & Communication. Butdontjust take our word for it see what our colleagues say about working here too;Careers ()
Required Experience:
Senior IC
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
