- Provide strategic leadership on dispute resolution.
- Oversee the implementation of Case Management System (CMS) as well as developing
- Appropriate records management framework protocols and policies and ensuring these are rolled out in each Province;
- Ensure proper streamlining and standardization of processes in all the Provinces;
- Collation and consolidation of all complaints referred conciliations and adjudicationsnationally;
- Consolidate quarterly reports on all disputes from all Regional Offices and submit to theChief Ombud;
- Monitor trends in terms of the nature of disputes referred to the CSOS;
- Oversee the quality assurance of Adjudication Orders and implementation of Adjudication Orders;
- Oversee the development and management of the CSOS Research and knowledgemanagement strategy;
- Develop and provide direction in the development of the Units business strategy;
- Provide continuous leadership supervision training and development of department staff ensuring an effective and motivated team;
- Prepare budget monitor and manage financial expenditure within the Unit.
- Behavioural Competencies:
- Analytical skills
- Assertive
- Attention to detail/Accuracy
- Conflict management
- Decision-making skills
- Decisiveness
- Honesty and Integrity
- Negotiation
- Planning
- Service oriented
- A minimum NQF level 8 formal qualification in Law.
- An LLM Degree will be an added advantage.
- Alternative dispute resolution training or diploma will be an added advantage.
- Admitted Attorney.
- A minimum of 7-12 years experience at senior management and executive level in public sector organisations.
- Extensive knowledge of Dispute Resolution Commercial Law and Law of Contract.
- Extensive knowledge of and experience in strategic planning as well as statutory reporting.
- Business and performance measurement skills (strategic operational and financial).
- The ability to travel nationally.
NB: This appointment will be subject to security clearance.
Applications to be sent to:
Enquiries: Ms Tshepiso Thipe .
Background checks on the preferred candidates will be conducted prior to an appointment.
Applications including a covering letter and accompanied by a CV and certified copies of qualifications must be addressed to the Senior Manager: Human Capital Mr Sithabiso Mabaso and e-mailed to:
NB: Please note that it is compulsory to use the reference number as a subject line when applying for the advertised positions.
CLOSING DATE: 31 January 2026
Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful.
People with disabilities are encouraged to apply.
CSOS is an equal opportunities employer and as such appointments will be in line with the CSOS Employment Equity Plan
Privacy Statement:
- We comply with the provisions of Protection of Personal Information Act; Act No. 4 of 2013. We will use your personal information provided to us for the purpose of recruitment only and more specifically for the purpose of the position/vacancy you have applied for.
- In the event your application was unsuccessful for a specific position the CSOS will retain your personal information for internal audit purposes as required by the CSOS the information requested now or during the process is required for recruitment purposes. Failure to provide requested information may render your application null and void.
- The CSOS will safeguard the security and confidentiality of all information you share with us. All personal information will be treated as confidential and will not be disclosed to third parties except in situations where:
- We are legally compelled to do so; or
- Disclosure is necessary for recruitment purposes; or
- You have not objected thereto.
- By uploading any additional and supporting documentation you consent to the CSOS using the information contained therein to fulfil the requirements of the recruitment process.
DescriptionProvide strategic leadership on dispute resolution.Oversee the implementation of Case Management System (CMS) as well as developingAppropriate records management framework protocols and policies and ensuring these are rolled out in each Province;Ensure proper streamlining and standardizat...
- Provide strategic leadership on dispute resolution.
- Oversee the implementation of Case Management System (CMS) as well as developing
- Appropriate records management framework protocols and policies and ensuring these are rolled out in each Province;
- Ensure proper streamlining and standardization of processes in all the Provinces;
- Collation and consolidation of all complaints referred conciliations and adjudicationsnationally;
- Consolidate quarterly reports on all disputes from all Regional Offices and submit to theChief Ombud;
- Monitor trends in terms of the nature of disputes referred to the CSOS;
- Oversee the quality assurance of Adjudication Orders and implementation of Adjudication Orders;
- Oversee the development and management of the CSOS Research and knowledgemanagement strategy;
- Develop and provide direction in the development of the Units business strategy;
- Provide continuous leadership supervision training and development of department staff ensuring an effective and motivated team;
- Prepare budget monitor and manage financial expenditure within the Unit.
- Behavioural Competencies:
- Analytical skills
- Assertive
- Attention to detail/Accuracy
- Conflict management
- Decision-making skills
- Decisiveness
- Honesty and Integrity
- Negotiation
- Planning
- Service oriented
- A minimum NQF level 8 formal qualification in Law.
- An LLM Degree will be an added advantage.
- Alternative dispute resolution training or diploma will be an added advantage.
- Admitted Attorney.
- A minimum of 7-12 years experience at senior management and executive level in public sector organisations.
- Extensive knowledge of Dispute Resolution Commercial Law and Law of Contract.
- Extensive knowledge of and experience in strategic planning as well as statutory reporting.
- Business and performance measurement skills (strategic operational and financial).
- The ability to travel nationally.
NB: This appointment will be subject to security clearance.
Applications to be sent to:
Enquiries: Ms Tshepiso Thipe .
Background checks on the preferred candidates will be conducted prior to an appointment.
Applications including a covering letter and accompanied by a CV and certified copies of qualifications must be addressed to the Senior Manager: Human Capital Mr Sithabiso Mabaso and e-mailed to:
NB: Please note that it is compulsory to use the reference number as a subject line when applying for the advertised positions.
CLOSING DATE: 31 January 2026
Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful.
People with disabilities are encouraged to apply.
CSOS is an equal opportunities employer and as such appointments will be in line with the CSOS Employment Equity Plan
Privacy Statement:
- We comply with the provisions of Protection of Personal Information Act; Act No. 4 of 2013. We will use your personal information provided to us for the purpose of recruitment only and more specifically for the purpose of the position/vacancy you have applied for.
- In the event your application was unsuccessful for a specific position the CSOS will retain your personal information for internal audit purposes as required by the CSOS the information requested now or during the process is required for recruitment purposes. Failure to provide requested information may render your application null and void.
- The CSOS will safeguard the security and confidentiality of all information you share with us. All personal information will be treated as confidential and will not be disclosed to third parties except in situations where:
- We are legally compelled to do so; or
- Disclosure is necessary for recruitment purposes; or
- You have not objected thereto.
- By uploading any additional and supporting documentation you consent to the CSOS using the information contained therein to fulfil the requirements of the recruitment process.
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