Delivery Manager

When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate ambitious growth plans and an inclusive and outcomes-driven culture.

Exclaimer is a high-growth SaaS company with 300 colleagues across the UK US Europe and Asia-Pacific. We promote a people-first culture built on fairness inclusion psychological safety and continuous learning. As we evolve into a multi-channel platform for branded business communications we offer employees the opportunity to shape the future of global communicationwhile growing their careers in a culture where curiosity creativity and accountability thrive.

Were officially Great Place To Work Certified

Exclaimer has been recognised by Great Place To Work for our culture of collaboration trust and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work. See our accreditations to learn more: Great Place to Work UK Great Place To Work USA

About the opportunity

The Engineering Delivery Manager is accountable for both engineering leadership and end-to-end delivery across the Business Operations ecosystem. This role combinespeoplemanagement engineering excellence and delivery ownership into a single accountable leader responsible for turning business priorities into high-quality scalable delivery outcomes and the development of technical talent the Engineering Delivery Manager ensures work is delivered predictably built tohigh standards and aligned with Exclaimers transformation and growth strategy.

Key Responsibilities:

End-to-End Delivery Ownership

• Own the full delivery lifecycle including backlogfrom scoping through to post-deployment support.

• Align team backlogs priorities and capacity with Business Operations

• Ensure delivery practices promote transparency predictability and value-based outcomes.

• Proactively manage risks dependencies and trade-offs across technical and business teams.

• Ensure delivery outcomes translate into measurable business impact not just shipped work.

Team Leadership & Performance Management

• Line Manage developers admins and QA or adjacent delivery roles

• Own and report on OKRs and KPIs relevant to engineering and delivery performance.

• Build a high-performing psychologically safe team culture grounded in accountability and continuous improvement.

• Balance delivery demands with sustainable workload and team wellbeing.

• Own resourcing onboarding capability development and succession planning for the team.

Engineering Excellence & Standards

• Translate complex delivery progress into clear updates for business and transformation leaders.

• Work closely with Business Partners Architect andBusiness Analyststo align priorities and expectations.

• Facilitate cross-team planning and communication to reduce silos and increase transparency.

• Escalate blockers early with solutions-focused dialogue across stakeholders.

Engineering Excellence & Standards

• Own and enforce SDLC standards including CI/CD testing practices code reviews environments and documentation.

• Champion scalable secure and maintainable engineering practices across all solutions.

• Partner closely with Solutions Architecture to ensure alignment with architectural standards and integration patterns.

• Identify prioritise and actively reduce technical debt rather than allowing it to accumulate.

• Promote continuous technical improvement and pragmatic innovation.

Agile & Delivery Practices

• Use delivery metrics (throughput cycle time predictability quality) to inform planning and improvement.

• Facilitate effective sprint planning retrospectives and prioritisation forums that lead to tangible change.

• Act as the single accountable owner for delivery progress risks and outcomes.

• Escalate issues early with solution-focused options and clear recommendations.

• Work closely with Business Operations Partners Enablement Transformation Product and Architecture teams to align priorities.

Skills and Experience:

• Proven experience leading cross-functional technical teams delivering complex systems or transformation initiatives.

• People management capability with a track record of developing and retaining high-performing engineers.

• Deep understanding of engineering best practices and delivery frameworks with the ability to apply them pragmatically.

• Experienceoperatingin complex SaaS or enterprise system environments (e.g. Salesforce integrations internal platforms).

• Excellent stakeholder management and communication skills with the ability to bridge technical and business perspectives.

• Data-driven delivery-focused and comfortable making trade-offs in fast-moving environments.

At Exclaimer were proud to offer a benefits package that reflects our commitment to supporting you professionally personally and wherever life takes you.

At Exclaimer inclusion is more than a policy - its part of who we are.

Were proud to be an equal opportunity employer and welcome applications from people of all backgrounds experiences and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity race religion nationality age gender marital status disability neurodivergence caring responsibilities sexual orientation or gender identity. Were building a culture where everyone feels they belong and can thrive and wed love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process please email the team in confidence via to let us know.