Director, Professional Services NetSec (Strategic West & Commercial)

Your Career

As the Director Professional Services for our Western Strategic and Commercial segments you will be the strategic leader driving the execution of our Network Security (NGFW) and SASE consulting business. You arent just managing a team; you are architecting the operating model that allows our technical delivery to scale alongside our most dynamic commercial accounts. Leading a high-caliber team of management and delivery experts you will act as the bridge between Sales Product Engineering and the customer to ensure our technology transforms into realized security value.

Your Impact

• Set the strategic vision and direction for all post-sales technical service delivery in the area ensuring consistent and high-quality execution for Palo Alto Networks NetSec Products.

• Act as the single point of accountability for technical services interfacing with GCS Sales Product Engineering and Partner teams to ensure alignment and delivery of business outcomes.

• Serve as the Leadership Sponsor for strategic accounts engaging with executive-level customer stakeholders (e.g. CIOs CISOs) to provide value reviews and resolve high-stakes escalated issues.

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry mentoring coaching and performance management in line with the defined capability requirements for the team.

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management.

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines.

  • Contribute to Service Sales Growth by enabling scalable value-driven technical offerings.

  • Achieve global target service margin ratios through delivery efficiency and cost control.

  • Build and sustain strong strategic relationships with subcontractors and delivery partners.

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement.

• Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering through the use of Automation and AI to drive efficiency quality and scale.

• Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health.

• Represent defined areas at a global level sharing customer insights local challenges and opportunities for regional impact.

• A significant portion of your impact is external: collaborating with the sales leadership team product portfolio and support teams where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction.

Qualifications :

Your Experience

• 10 years of experience in Professional Services Customer Success or Technical Support within a high-growth SaaS/Cloud environment with 5 years in a formal leadership role managing regional and/or matrixed teams.

• Demonstrated success in managing performance against KPIs related to deployment adoption margin utilization and CSAT.

• Strong foundational understanding of Internet security concepts and products with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components.

• Demonstrated experience running a profitable Professional Services or Customer Success business including achieving revenue/margin targets managing backlog health and optimizing project closure rates.

• Skilled in key business systems including:

  • Experience with Professional Services Automation (PSA) tools (e.g. Clarizen Certina Kantata) for tracking metrics like utilization time-off and backlog.

  • Experience with Sales Management tools (e.g. Salesforce) for revenue forecasting and pipeline review.

  • Experience with Business Intelligence (BI) tools (e.g. Tableau) for reporting on key operational metrics.

• Background in cybersecurity or enterprise IT preferred.

• Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.

• Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership.

• Undergraduate degree in a related field (CS IS EE CE IT etc.) or commensurate experience.

• Relevant industry certifications such as CISSP and/or PMP are highly desirable.

• Ability to travel up to 25% domestically to customer sites and internal business meetings.

Additional Information :

The Team

Our Professional Services team is critical to our success and mission. As part of this team you enable customer success by providing support to clients post-sale. Our dedication to our customers doesnt stop once they sign it evolves.

As threats and technology evolve we stay in step to accomplish our mission. Youll be involved in implementing new products transitioning from old products to new and fixing integrations and critical issues as they are raised. But you wont wait for them to be raised youll seek them out too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.
 

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $230000 - $268000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time