Hotel Guest Service Manager

What youll do

• Support the running of our day to day Front Office leading and inspiring our receptionists to create a memorable effortless TRIBE experience for our guests from when they arrive over the course of their stay and until they get their bill and head off again.
• Lead your team by example keeping them involved and motivated; help them feel empowered and supported confident in providing top experiences for our guests and comfortable turning to you with questions.
• Contribute to our success as a business by making sure the right rates are being used managing overbooking levels and working with the team to make sure we have a full and happy house.
• Making sure everything is running smoothly and looking sharp working with the team to find solutions to any hick ups.

Qualifications :

What we are looking for

• Hotel or leisure related experience in a similar role
• If youre familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
• Individuals. Youre looking for a place where you can be you.
• Passion for hospitality whether thats a drink a meal an event or a bed for the night.
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
• Youre not precious. We leave our egos at the door and help the team.
• Youre up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together wed have a good time and share a few laughs.
• You want to be part of a team that works hard supports each other and has fun along the way.
• You are a natural at leading and managing a team someone who creates a tight-knit community thanks to a hands-on management style and enthusiasm.
• You are a born optimist who always put our guests colleagues and communities first.
• You are your authentic self.
• You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.

Additional Information :

Whats in it for you...

• The opportunity to head up an exciting hospitality concept that is new to the London market.
• Join an innovative fast-growing international group thats committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team thats very passionate about creating great hospitality experiences.
• A competitive package and plenty of opportunity for development.

We look forward to welcoming you to the TRIBE!

Remote Work :

No

Employment Type :

Full-time