Technical Services Apprentice

Purpose of the Role

This office-based role is all about supporting the high-performing Roofing Technical Team.

You will manage incoming enquiries to ensure they reach the required member of staff collecting additional information where possible to ensure resolutions are achieved accurately and as efficiently as possible to maintain the high customer service levels provided by Sika.

You will be exposed to live projects and engage in technically driven specification tasks ensuring the team can meet deadlines and provide an excellent customer experience to both contractors and clients.

Whats In it for You

The Opportunity: 

This is a fantastic chance to continue learning whilst launching into a new career.

As an apprentice youll gain valuable experience in teamwork communication and learn about our various Roofing systems. Youll develop practical skills that will help you build a strong foundation for a career within Roofing. While growing professionally youll also work towards achieving an NVQ Level 3 qualification with excellent support for both your education and workplace learning.

As an Apprentice you will:

• Manage incoming calls and emails from both internal and external stakeholders gathering additional data as required and allocating accordingly.
• Monitor internal specification requests ensuring information is complete and accurate.
• Engauge in technical processes to ensure project trajectory is maintained progressing projects from opportunities through to onsite and finial guarantee stages.
• You will be given the opportunity to complete a course at Preston college to facilitate your personal development with time allocated to complete coursework and attend monthly classes.

The Rewards:

You will be rewarded with a competitive salary and a sweep of great benefits. We pride ourselves on our total reward package:

• Holiday 25 days rising to 28 days with service plus bank holidays
• A company pension contribution of up to 10%
• Private healthcare for you with option to add family
• Group life cover at 6x your annual salary
• Global Income Protection (PHI)
• Enhanced maternity and paternity pay
• Staff discount platform & Cycle to Work scheme
• Dedicated Service Awards for reaching key milestones
• Selected discounted Sika products

The Support:

As a market leader Sika understands and recognises the contribution employees make to the success of our business. You will be supported by a dedicated team working collectively towards success and will be provided with all required tools and equipment as well as continuous learning development opportunities for personal and professional growth. This full-time role offers job stability where you can rest assured that you are joining a highly respected industry-leading company known for its integrity and innovation.

Qualifications :

What we need from you

• GSCE Maths & English
• Good communication skills
• Enthusiasm
• Excellent reasoning
• Good computer literacy

The Skills:

We require someone who can both work autonomously and be a fantastic team player.  A person with a can-do attitude capable of can multi-tasking delegation and prioritisation. Key functions of this role require attention to detail sensitivity and the ability to develop and maintain professional interpersonal relationships with all relevant stakeholders. Your ability to solve problems will be developed alongside your technical knowledge throughout your time at Sika.

Additional Information :

The Future: 

Potential Career Routes: Technical Services Advisor Site Support Engineer Area Technical Manager

The opportunity to progress within a global company across a variety of business areas.

Remote Work :

No

Employment Type :

Full-time