Night Manager
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
The Night Manager provides overall management coverage during overnight operations ensuring guest satisfaction service excellence safety and smooth hotel operations with a strong focus on Front Office and Night Audit activities. This role is responsible for upholding service standards supervising overnight staff managing incidents independently and ensuring business continuity guest loyalty and operational integrity in line with Accors vision and values.
Key Responsibilities:
Provide visible management presence and operational leadership across all hotel departments during overnight hours with primary focus on Front Office and Night Audit operations
Ensure the accuracy and completion of Night Audit procedures daily reports and system rollovers
Safeguard hotel profitability by monitoring overnight revenue handling discrepancies and ensuring compliance with financial controls
Lead motivate and support overnight Front Office and security teams to deliver consistent high-quality guest service
Ensure guests experience a seamless and comfortable stay particularly during late-night arrivals and early departures
Maintain strong guest relationships overnight proactively addressing concerns and fostering guest loyalty
Anticipate and respond effectively to guest needs emergencies and unexpected operational situations
Handle and resolve escalated guest complaints and incidents promptly and professionally
Monitor guest feedback through Voice of the Guest (VOG) online reviews and in-house feedback and follow up accordingly
Ensure hotel safety security and emergency procedures are followed at all times during night operations
Actively demonstrate and reinforce Accors Vision and Values in all overnight activities and decision-making
Qualifications :
Bachelors Degree or Diploma in Hospitality Management or equivalent
Minimum 5 years of relevant experience in Front Office or hotel operations preferably including night shift exposure
Previous leadership or supervisory experience is an advantage
Strong service mindset with the ability to make sound decisions independently
Experience with Opera PMS or similar property management systems
Excellent interpersonal communication and problem-solving skills
Able to remain calm professional and decisive during overnight operations and emergencies
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Kitchen Experience
- Inventory Control
- Hospitality Experience
- Dayforce
- Lean Six Sigma
- Management Experience
- Facilities Management
- Warehouse Experience
- Supervising Experience
- Restaurant Management
- Commercial Cleaning
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
