Central Customer Service Coordinator India
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.
Job title: Central Customer Service Junior Coordinator India
What This Role Is About
This role supports our Global Customer Service (GCS) operations by managing customer Requests for Quotation (RFQs) and Purchase Orders (POs) through our global mailbox. You will help ensure customer enquiries are handled accurately and on time in line with agreed Service Level Agreements (SLAs) while working closely with Local Customer Service (LCS) and Supply Chain teams.
How Youll Make an Impact
Manage and process customer RFQs and POs from the global mailbox queue.
Ensure all customer enquiries are responded to within agreed SLAs.
Assess transaction urgency based on ETA port and customer type and escalate when required.
Partner closely with Local Customer Service teams by highlighting irregularities risks or exceptions.
Support credit control processes by flagging orders that exceed approved credit limits.
Use internal systems to understand customer-specific requirements and ensure accuracy in every transaction.
Follow up proactively with Supply Chain and LCS on outstanding items to ensure timely completion.
Maintain clear task ownership and ensure daily activities are fully accounted for.
Contribute ideas to improve processes efficiency and service quality.
Participate in team discussions training and knowledge-sharing sessions.
Support rostered mailbox coverage on Saturdays and Public Holidays when required.
Take on overtime assignments as needed and comply with standard operating procedures.
Who You Are
You are customer-focused and take pride in delivering accurate timely work.
You are organized detail-oriented and able to manage multiple priorities.
You communicate clearly and collaborate effectively with global and local teams.
You are proactive adaptable and open to continuous learning.
You thrive in a structured environment but are comfortable working independently when needed.
You bring a positive mindset and enjoy being part of a supportive team.
Qualifications & Experience
Mandatory Requirements:
Diploma or higher qualification in any discipline.
23 years of relevant experience in order fulfilment supply chain logistics or a related role.
Fluent in English both written and spoken.
Proficient in MS Office and comfortable working with systems.
Strong planning organization and time management skills.
Excellent communication and interpersonal abilities.
Ability to work independently meet deadlines and perform well under pressure.
Resourceful dependable and committed to delivering quality work.
Work Schedule Requirement:
Ability to support India region working hours:
Time: 11:00 AM 8:00 PM
Days: Monday Saturday (half-day on Saturday)
Work Location: Kuala Lumpur Malaysia
How to apply:
Sounds interesting If you see yourself fitting into this role please let us know why the role interest you. Apply online through our career portal at under Current Vacancies by creating a Candidate Home account and thereafter upload your resume and expected salary.
Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles additional background screening may be required.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Our vision is to shape the maritime industry. Through innovation, expertise, quality products and services we are able to meet the challenges and needs of the world's global fleet.
