Eligibility Specialist II

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Department of Health and Human Services (DHHS)

Opening Date: December 30 2025

Closing Date: January 13 2026

Job Class Code: 5073

Grade:21 (Professional & Technical Services)

Salary:$21.54 - $30.14 per hour*

*New State employees begin at Step 1 $21.54 per hour

Position Number: 02022-8009

Location:Portland

Core Responsibilities:

The position of Eligibility Specialist II determines initial and continued eligibility for public assistance programs. This vacancy is within the Long-Term Care Eligibility Unit and has a strong focus on MaineCare policy. The position may also perform quality control work by reviewing eligibility decisions made by others. Work is done in a fast-paced environment that has high standards for customer service and program accuracy. The position gathers sensitive and personal information to make timely and accurate eligibility determinations. Strong interpersonal and conflict resolution skills are necessary as the Eligibility Specialist interacts with people from different walks of life and/or in various emotional states.

What youll do:

Evaluate information and apply program standards to accurately determine complex eligibility decisions often for multiple programs at the same time. This includes performing intermediate mathematical calculations.

Use multiple technology systems to enter review and verify eligibility-related data and documentation.

Clearly explain program rules requirements and decisions to applicants and recipientsin writing over the phone and in-person.

Reviews and process information received electronically or by mail to ensure completeness and compliance.

Connect individuals with additional programs and services that may support their health and well-being.

Engage in outreach efforts to provide program information accept applications and determine eligibility.

Gather evidence develop reports and represent the Department at administrative hearings.

Strong communication and interpersonal skills are essential as youll work with people from diverse backgrounds with varying needs and help them navigate complex systems during moments that matter.

Minimum Qualifications:

• A four (4) year combination of education training and/or progressively responsible experience a social services setting which demonstrates interviewing and data gathering skills as needed to form basis for judgments in eligibility determinations claims resolutions and/or customer service requests OR
• a Bachelors Degree in Social Services Business Administration or other related field

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Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health safety resilience and opportunity for Maine people. The Department provides health and social services to approximately a third of the States population including children families older Mainers and individuals with disabilities mental illness and substance use disorders. The Department also promotes public health operates two state psychiatric hospitals and provides oversight to health care providers.

The Office for Family Independence (OFI) connects Maine people and families to services and programs that foster health safety resilience and opportunity including MaineCare (Medicaid) the Supplemental Nutrition Assistance Program (SNAP) Temporary Assistance for Needy Families (TANF) and other education and career programs.

Application Information:

For additional information about this position please contact Marcus Hatch at or by email at .

To apply please upload a resume cover letter and transcript (transcript needed only if education is used to meet the minimum qualifications)

Please submit all documents or files in a PDF or Word format.

To request a paper application please contact

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Fit Rest is essential. Take time for yourself using13 paid holidays 12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
• Health Insurance Coverage The State of Maine pays85%-100%of employee-only premiums ($12845.82 - $15112.76 annual value) depending on salary. Use this chart to find thepremium costsfor you and your family including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.
• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan The State contributes the equivalent of 14.11% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a childincluding fathers and adoptive parentsreceivesix weeks of fully paid parental leave. Additional unpaid leave may also be available under theFamily and Medical Leave Act.

State employees are eligible for anextensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.