Senior Consultant Operational Resilience

As a Senior Consultant on Visas Operational Resilience team you will be responsible for overseeing the daily operations and upkeep of our Operational Resilience program activities. This includes providing second-line oversight of the program to monitor the efficacy and efficiency of program processes while also aiding in the fulfillment and adherence to annual program objectives and requirements as needed. 

Key Responsibilities:

• Create maintain and test business continuity plans (BCP) and business impact analyses (BIA) to ensure the organization is well-prepared. Serve as a subject matter expert on business continuity lifecycle activities.  
• Identify opportunities for improvement based on feedback and collaborate cross-functionally to implement necessary enhancements. 
• Continuously track and manage operational processes to ensure smooth and efficient functioning. 
• Collaborate with regional and global stakeholders to provide oversight of crisis response and recovery operations ensuring timely and effective event resolution. 
• Perform regular testing and validation of resilience measures to verify their effectiveness and readiness. 
• Organize and conduct regular training and awareness programs for staff to ensure they are informed and prepared regarding resilience practices. 
• Support the development and delivery of a robust testing and exercise program across regional and global teams as required.  
• Support vendor assessments to ensure third-party dependencies do not compromise the organizations resilience. 
• Support on-call responsibilities when required.   
• Support initiatives related to overall program delivery enhancements and governance. 

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications :

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD
• 8 or more years of work experience with a bachelors degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD 
• 10 or more years of work experience with a bachelors degree or 6-8 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD 
• Advanced working knowledge of office software (Word Outlook Excel PowerPoint SharePoint and Project) and/or other report building tools with experience in data analytics and metrics reporting. 
• Highly driven resourceful and results oriented individual allowing for limited oversight with proven leadership in crisis management business continuity vendor resilience and operational resilience methodology and best practice. 
• Advanced understanding of incident response and recovery processes. Working against solving significantly complex problems. 
• Experience with AI/ML Technology Data Quality Management (DQM) Everbridge Fusion VEOCI is desired. 
• Knowledge of risk regulatory audit and governance best practices. 
• Proven ability to have led multiple small-medium sized projects effectively in a fast-paced deadline-driven environment with the potential for peoplemanagement capability. 
• Ability to manage complex issues with limited direct managerial oversight. 
• A team player with excellent interpersonal skills and ability to mentor junior level employees. 
• Solid analytical problem-solving and critical thinking skills. 
• Excellent communication and collaboration skills with an aim to influence the situation to architect successful outcomes. 

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 134800.00 to 217550.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time