Lead Customer Engagement Manager

About Definitive Healthcare:

At Definitive Healthcare (NASDAQ: DH) were passionate about turning data analytics and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets opportunities and peoplepaving the way for smarter decisions and greater impact.

Were headquartered in Framingham Massachusetts but we have 3 office locations globally including locations in Sweden and India. Weve grown significantly since our founding in 2011 and have expanded our global client base to 2400.

Were also a great place to work. In 2024 and 2025 we earned multiple workplace honors including Built Ins 100 Best Places to Work in Boston (both years) a Stevie Bronze Award for Great Employers and recognition as a Great Place to Work in India.

We foster a collaborative inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection education and inclusion.

As aLead Customer Engagement Managerat Definitive Healthcare you serve as the strategic owner of customer outcomes andnet dollar retention (NDR)for a portfolio of life sciences customers. Acting as a trusted advisor and the primary post-sale control point you guide customers in applying healthcare commercial intelligence to their most critical business initiativesdriving adoptiondemonstratingmeasurable impact and expanding the partnership over time.

In this role you will bring a consultative and outcomes driven approach combining customer savviness with a strong understanding of life sciences workflows and how data and analytics can influence strategy and drive measurable impact. You will work to coordinate across Commercial Medical Market Access Marketing R&D and HEOR teams within your accounts to drive engagement ensure alignment to business priorities and connect customer needs with the full Definitive Healthcare ecosystemincluding Advanced Analytics SMEs Product and Sales.

WhatYoullDo

• Partner with Account Management toaccelerateadoption and retention of Definitive Healthcaresdataproducts and servicesacross life sciences customersby applying domainand productexpertiseand to customer-specific challenges and workflows.

• Lead end-to-endonboarding by aligning stakeholders on strategic goals prioritizing high-value use cases and guiding implementation training and early-stage adoption.

• Providesactionablethought leadershipby connecting domainexpertiseto real-world business challenges helping customers maximize their usage of healthcare commercial intelligence.

• Deliverstrategicinsights during QBRs and executive conversations bydemonstratingmeasurable outcomes driven by product usage analytics and services.

• Design value roadmaps that align with evolving businessobjectivesand market trends to proactivelyidentifyexpansion opportunities.

• Monitorcustomer engagement data usage patterns and health scores toproactivelyaddressrisks and opportunities anddesignproactive strategies to drive retention and growth.

• Oversee end-to-end delivery of advanced analyticsdata integration or other services projects coordinating internal teams managing timelines and ensuring businessimpact.

• Collaborate cross-functionally with Product Sales and Marketing to inform product roadmap priorities go-to-market positioning and strategic enablement initiatives.

• Contribute to internal capability building by leading training sessionscreatingreusable assets and fostering a culture of excellence across Customer Experience and adjacentteams.

What Youll Need

• 7 yearsof deep experience as Customer Success Manager or Consultantservicing life sciences customers

• Demonstrated ability toretainand grow a portfolio of enterprise customers witha track recordof driving renewals and expansion through value realization executive engagement and consultative account leadership.

• Demonstrated success in influencing technical and non-technical stakeholders across all levelsincluding C-suite executivesby translating complex concepts into clear strategic insights.

• Strong understanding of life sciences data domains and coding standards including claims EMR lab SDOH clinical trials genomics KOLs ICD CPT/HCPCS NDC and their application in bringing therapies to market.

• Proficiencywith analytics platforms ( Python Databricks Snowflake Tableau APIs) and modern cloud infrastructure (AWS Azure GCP).
• Experience supporting BioPharma or MedTech functions such as Commercial Strategy Medical Affairs HEOR Market Access or R&D strongly preferred.

Compensation and Benefits

The salary range for this position is $107000 $154000 per year which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual pay within this range will be determined based on factors such as relevant experience skills and qualifications.

Depending on the position employees may also be eligible to participate in a company bonus or commission plan. All employees are eligible for a comprehensive benefits package including medical dental and vision coverage unlimited paid time off and participation in the companys 401(k) plan with employer contribution.

Why we love Definitive and why you will too!

• Industry leading products
• Work hard and have fun doing it
• Incredibly fast growth means limitless opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Definitive Cares our community service group gives all of us a chance to give back
• Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:

Great Work atmosphere great work life balance excellent company to work for amazing top notch product incredible customer service lots of tools to help you succeed.

-Business Development Manager

Great team. Amazing growth. Employees are treated very well.

-Research Analyst

I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.

-Profile Analyst

If you dont fit all of these qualifications but believe youre still a great fit feel free to apply and tell us why in your cover letter.

If you are a California Colorado New York City or Washington resident and this role is a remote role you can receive additional information about the compensation and benefits for this role which we will provide upon request.

Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race color religion age gender gender identity sexual orientation or any other status. If youre interested in working in a fast growing exciting working environment we encourage you to apply!

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Please note: All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @ email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications please reach out to to confirm your status in the application process.