Senior Reliability Engineer
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Build the Path Forward
At Path Robotics were building the future of embodied intelligence. Our AI-driven systems enable robots to adapt learn and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods combining perception reasoning and control to deliver field-ready AI that is risk-aware reliable and continuously improving through real-world use.
Big hard problems are our everyday work and our team of intelligent humble and driven people make the impossible possible together.
The Reliability Engineer will serve as a vital bridge between our internal Mission Control and development teams ensuring effective resolution of technical issues while driving long-term improvements in support processes tools and documentation. This role is pivotal in enhancing operational efficiency reducing developer context-switching and building scalable support systems.
What Youll Do
Support and Resolution
- Act as the L2 support layer handling escalated issues from Mission Control (L1) and collaborating with developers (L3) for resolution.
- Perform root cause analysis to ensure thorough understanding and resolution of recurring issues.
- Gradually expand expertise to resolve more issues at the L2 level without L3 escalation.
Process and Tool Development
- Develop tooling processes documentation and SOPs to minimize support escalations.
- Build playbooks and solutions that enable Mission Control to resolve issues independently.
- Create automated solutions bug fixes and workarounds to proactively prevent support issues.
- Maintain a comprehensive database of documentation and playbooks for common technical issues.
Collaboration and Reporting
- Work with Mission Control to establish and refine SOPs for ticket triage handling and communication.
- Track and analyze support metrics and SLOs for response and resolution times.
- Report frequent and resource-intensive support cases to developers providing actionable insights.
- Collaborate with developers and test engineers to ensure adequate test coverage for recurring issues.
Who You Are
- Bachelors or Masters degree in Computer Science Software Engineering Robotics Engineering or a related field or equivalent experience..
- Strong proficiency in Python and C.
- Proven ability to develop SOPs and playbooks for operational efficiency.
- Strong cross-functional collaboration skills with technical and non-technical teams.
- Expertise in triaging and prioritizing issues based on impact and urgency.
- Exceptional time management and a self-directed approach to finding high-value work.
- Strong commitment to maintaining and enhancing documentation.
Why Youll Love It Here
- Free lunch every day
- Flexible PTO
- Medical Dental and Vision insurance
- 6 weeks 100% paid parental leave plus an additional 6-8 weeks maternity leave for the birthing parent (12-14 weeks total)
- 401K through Empower
- Paid Referral Bonus
Who We Are
At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
Required Experience:
Senior IC
Key Skills
- Kubernetes
- FMEA
- Continuous Improvement
- Elasticsearch
- Go
- Root cause Analysis
- Maximo
- CMMS
- Maintenance
- Mechanical Engineering
- Manufacturing
- Troubleshooting
About Company
Discover Path Robotics' cutting-edge robotic welding systems. Transform your manufacturing with our innovative, AI-driven welding technology.
