Hotel Arista Assistant Housekeeping Manager
Share
Job Location:
Naperville, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
If you strive to be The Best we want to hear from you! Apply today at Hotel Arista
Department: Housekeeping
Reports to: Executive Housekeeper
Status: Salary Exempt
Compensation Range: $/annual
The salary range listed in this posting provides the current estimate for this position.
The specific salary offered to a selected candidate will be commensurate with work experience education relevant qualifications and skill level.
Department: Housekeeping
Reports to: Executive Housekeeper
Status: Salary Exempt
Compensation Range: $/annual
The salary range listed in this posting provides the current estimate for this position.
The specific salary offered to a selected candidate will be commensurate with work experience education relevant qualifications and skill level.
Strongly preferred skills:English/Spanish Bilingual Skills
Role Summary:
The Assistant Housekeeping Manager supports the Executive Housekeeper in delivering an Effortless Stay by ensuring that all guest rooms public spaces and back-of-house areas are impeccably maintained thoughtfully prepared and consistently aligned with luxury service standards. This role leads through presence attention to detail and calm executionbridging
daily operations with elevated guest expectations.
The Assistant Housekeeping Manager is a hands-on leader who anticipates needs supports the team and ensures standards are met quietly and consistently.
Core Responsibilities:
Role Summary:
The Assistant Housekeeping Manager supports the Executive Housekeeper in delivering an Effortless Stay by ensuring that all guest rooms public spaces and back-of-house areas are impeccably maintained thoughtfully prepared and consistently aligned with luxury service standards. This role leads through presence attention to detail and calm executionbridging
daily operations with elevated guest expectations.
The Assistant Housekeeping Manager is a hands-on leader who anticipates needs supports the team and ensures standards are met quietly and consistently.
Core Responsibilities:
Leadership & Daily Operations
- Support the Executive Housekeeper in overseeing daily housekeeping operations across all shifts.
- Lead by example with a visible presence on the floor; assist with room cleaning inspections and service recovery as needed.
- Assign daily work balance staffing and adjust priorities based on occupancy and operational needs.
- Coach train and support housekeeping associates to ensure consistent execution of standards.
- Participate in onboarding and ongoing training of new and existing associates.
- Cross-train associates to ensure operational flexibility and continuity.
Guest Experience & Service Standards
- Ensure guest rooms and public areas are prepared with intention precision and care creating a calm and welcoming environment.
- Assist in preparing VIP repeat guest and special-request rooms in collaboration with the Front Office.
- Respond to guest concerns promptly professionally and with ownership escalating when appropriate.
- Support turn-down and evening service to ensure consistency and quality.
- Observe guest feedback and trends and share insights with the Executive Housekeeper.
Quality Assurance & Inspections
- Conduct routine inspections of guest rooms public spaces and back-of-house areas.
- Identify deficiencies and ensure timely corrective action and follow-up.
- Reinforce cleanliness presentation and safety standards through coaching and real-time feedback.
- Ensure proper use storage and handling of cleaning chemicals and equipment.
Labor Inventory & Laundry Support
- Assist with daily labor deployment to align staffing with business levels.
- Monitor productivity and report variances to the Executive Housekeeper.
- Assist with inventory tracking of linens amenities uniforms and supplies.
- Support laundry operations ensuring workflow efficiency and quality standards.
- Report equipment needs shortages and maintenance issues promptly.
Safety Sustainability & Compliance
- Support compliance with safety sanitation and OSHA guidelines.
- Reinforce sustainability practices including recycling and responsible chemical usage.
- Promote a safe clean and organized work environment for guests and associates.
- Assist with incident reporting and corrective action follow-up.
Communication & Collaboration
- Communicate clearly and calmly with housekeeping teams across shifts.
- Partner with Front Office Engineering and other departments to support seamless operations.
- Participate in daily stand-up meetings and leadership briefings.
- Ensure accurate handover of information between shifts.
Administration & Reporting
- Assist with documentation including inspections training logs labor reports and Lost & Found records.
- Support daily service standards training during departmental stand-ups.
- Maintain consistent documentation aligned with brand and compliance standards.
Minimum Qualifications:
Education
- High school diploma required; college coursework or equivalent experience preferred.
Experience
- Minimum of three (3) years of hotel housekeeping experience.
- English/Spanish bilingual skills strongly preferred
- At least one (1) year in a supervisory or lead housekeeping role preferred.
- Experience in luxury boutique or full-service hotel environments preferred.
- Experience with Property Management Systems a plus.
Skills & Attributes
- Calm professional leadership presence.
- Strong attention to detail and organizational skills.
- Effective communication and coaching ability.
- Guest-focused mindset with problem-solving skills.
- Ability to adapt quickly in a fast-paced environment.
- Flexible availability including nights weekends and holidays.
- Willingness to ask questions and seek clarity to ensure standards are met.
Physical Requirements
- Ability to lift push and pull up to 50 pounds.
- Ability to stand and walk for extended periods.
- Ability to bend stoop kneel and reach as required.
- Ability to push and pull carts and operate housekeeping equipment.
Key Measures of Success
- Consistent cleanliness and inspection scores.
- Timely readiness of guest rooms and public spaces.
- Positive guest feedback and effective service recovery.
- Associate engagement and adherence to standards.
- Compliance with safety sanitation and brand expectations.
Benefits Offered:The employer offers the following benefits to eligible employees in this position. Waiting periods hours requirements and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process.
- Major Medical Plans Dental and Vision Insurance - single or family options available at employees election
- Basic Life & AD&D - 100% employer paid
- Short-Term Disability - 100% employer paid
- Supplemental Life AD&D Critical Illness Accident and Disability single or family options available at employees election
- 401(k) Plan & Matching Program
- Employee Assistance Program
- Paid Leave Time (up to 40 hours/year)
- Paid Time Off (PTO)
- 9 Paid Holidays/Year
- Paid Jury Duty Time
- Paid Bereavement for immediate family members
- Partially-Paid Parental Leave
- Hotel/Restaurant Discounts
- Pet Insurance
- Incentive Programs
We are an equal opportunity employer and make employment decisions without regard to age race religion national origin gender disability veteran status genetic information sexual orientation and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify or if you believe that your employer has violated its E-Verify responsibilities please contact DHS. Experience:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify or if you believe that your employer has violated its E-Verify responsibilities please contact DHS. Experience:
Manager
Key Skills
- Advertising Management
- Dewatering
- Internship
- Datawarehousing
- Glass
About Company
CityGate Centre at Rte. 59 & Ferry Rd. is a LIVE, WORK, DINE, PLAY, STAY community that brings the sophistication of the city to the serenity of the suburbs with a Forbes-recommended hotel, a selection of restaurants, a 4-Star spa, salon & fitness center, luxury apartments & more. It ... View more
