Technical Service Representative

Position Title:

Technical Service Representative

Background:

The SouthwestTechnical Service Representative position will support customers in Texas Oklahoma Arkansas Louisiana and southern Mississippi as a part of the IP Ink & Plate Division within the North American Container group. IP Ink & Plate supplies water based flexographic printing inks printing plates and related services to corrugated packaging converters bag manufacturers and other flexographic printers within International Paper and to outside customers. The ink lab provides color matching technical service formulation and R&D services to our customers in order to help them produce high quality packaging products. The Technical Service Representative reports to the National Technical Service Manager.

Pay Rate:

$65100 - $86800

Multiple factors including Individual experience skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IPs annual incentive plan.

Category/Shift:

Salaried Full-Time

The Job You Will Perform:

• The Technical Service Representative is responsible for providing technical service and assistance to our customers in the Southwest Region.
• This position requires the tech rep to travel to customer locations for testing of new and existing inks on press troubleshoot printing problems the customer may encounter assist customers with controlling ink inventory and provide technical feedback to the customer sales representative and the lab.
• Color matching and other minor lab work for these customers will take place at the Blend Plant when not traveling.
• Maintaining current customer base as well as playing an integral technical support role in acquiring new customers will be central to the job.
• The Technical Service Representative position will be working in a fast paced team environment and will need to be able to handle multiple tasks and changing priorities.
• Approximately 50% overnight travel is anticipated but can vary greatly depending on circumstances.

The Skills You Will Bring:

• 5 years minimum industry or related experience preferred.
• Candidates will have excellent press side technical and trouble shooting skills color matching ability inventory control skills be detail oriented and have strong communication skills.
• Since heavy customer contact is required the ability to communicate effectively and in a pleasant manner is essential.
• Positive attitude willingness to take on special projects and initiative and excellent computer skills are desired.
• Experience in a printing ink manufacturing or printing environment with press side technical skills required.

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health welfare and retirement plans including Medical Dental Life insurance Flexible Spending Accounts Short-term and Long-term Disability 401(k) Company-funded retirement contributions Paid Time Off Education & Development (including Tuition Reimbursement) Student Loan Repayment Assistance and Voluntary Benefits including insurance for home auto vision and pets.

The Career You Will Build:

Sales and Leadership training promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people the plant and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and youll see why our team members say theyre Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets IPride Women in IP and the African American ENC. We invite you to bring your uniqueness creativity talents experiences and safety mindset to be a part of our increasingly diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods and enable worldwide commerce and pulp for diapers tissue and other personal care products that promote health and wellness. Headquartered in Memphis Tenn. we employ approximately 38000 colleagues globally. We serve customers worldwide with manufacturing operations in North America Latin America North Africa and sales for 2022 were $21.2 billion. Additional information can be found by visiting .

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact or .