DMV Regional Director of Field Operations- East

Title: DMV Regional Director of Field Operations- East

State Role Title:Gen Admin Manager II

Hiring Range: $120000.00 -$138000

Pay Band: 6

Agency: Department of Motor Vehicles

Location:CSM FULL SERVICES

Agency Website:

Recruitment Type: General Public - G

Job Duties

The Department of Motor Vehicles (DMV) is seeking a highly qualified and dynamic leader to serve as the East Regional Director of Field Operations. This critical executive-level position provides operational oversight and strategic leadership for the DMVs Full-Service Field Operations across multiple districts and Customer Service Centers within the Eastern Region.

As a key member of the DMV leadership team the Regional Director plays a pivotal role in advancing the agencys mission strengthening organizational culture and ensuring the delivery of exceptional customer service. This position requires extensive travel with the ability to commute up to 75% of the time to offices throughout the assigned region.

Key Responsibilities

The East Regional Director of Field Operations is responsible for but not limited to the following:

Provide executive leadership and operational oversight for Full-Service Field Operations across multiple districts and Customer Service Centers within the region.

Collaborate with executive leadership to set and implement CSMAs strategic priorities shape organizational culture and build mutual accountability across field operations.

Lead and execute the customer experience vision for the assigned region to ensure excellence in customer service delivery and program performance.

Drive customer satisfaction through continuous improvement innovation and effective problem-solving.

Ensure consistent ethical and compliant delivery of DMV services in accordance with state and federal laws regulations and agency policies.

Implement innovative operational solutions that enhance efficiency service quality and customer access.

Optimize the use of fiscal human and operational resources to meet performance goals and organizational objectives.

Build develop and sustain high-performing leadership teams while fostering a culture of accountability collaboration and service excellence.

Monitor regional performance metrics and operational outcomes identifying trends and implementing corrective actions as needed.

Serve as a senior representative of the DMV in matters impacting regional field operations.

Leadership Expectations

Demonstrated ability to lead large geographically dispersed teams.

Strong commitment to customer service accountability and ethical leadership.

Proven capacity to manage complex operations and drive organizational change.

Ability to build trust influence stakeholders and align teams around shared goals.

Work Requirements:

Must live within the Region. Extensive regional travel required; selected candidate must be able to commute approximately 75% of the time to offices throughout the Eastern Region.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check driver record check and background investigation if applicable.

As a condition of employment DMV will be alerted of any convictions for moving violations including suspension of license.

Submission of an online application is required. DMV does not accept applications resumes cover letters any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.