Complaint & Incident Senior Associate
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
Complaint & Incident Senior Associate
Locations: Basildon Essex Hybrid
Get To Know Us:
We are seeking a skilled and diligent individual to join our high performing client-focused operations team. This role is ideal for a detail-oriented professional with strong analytical investigative and regulatory knowledge who thrives in a purpose-led environment.
You will play a critical part in improving customer outcomes adherence to FCA rules Consumer Duty and other regulatory expectations.
SS&C is leading the way. We continue to look for todays and tomorrows brightest talent those that embody a spirit to improve not only their lives but those around them. From college students to seasoned and experienced professionals we encourage you to apply. SS&C prides itself on hiring diverse honest dynamic individuals who value collaboration accountability and innovation to name a few.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
- Training: Hands-On Team-Customised throughout your career
What You Will Get To Do:
- Complaint Handling & Resolution
- Investigate provide redress recommendations and resolve written or telephone complaints including complex or sensitive cases in line with FCA and internal complaint handling SLAs and process standards.
- Liaise across multiple business areas to perform intensive and thorough investigation of a complaint displaying end-to-end ownership of the customer outcome
- Prepare and conduct resolution telephone calls and letters which uphold high standards of clarity professionalism and regulatory accuracy.
- Regulatory Breach & Incident Investigation
- Perform identification assessment documentation and resolution of potential regulatory breaches and incidents.
- Maintain accurate records of breaches and incidents and track the status of open actions.
- Continuous Improvement
- Perform root cause analysis to identify trends themes and emerging risks from complaints and incidents
- Collaborate cross-functionally to share insights and support initiatives that support high quality across the team reducing complaint drivers and preventing recurrence of incidents
What You Will Bring:
- Previous experience within financial services with working knowledge of FCA DISP CASS Consumer Duty and other regulatory rules. Desirable to have qualifications to support.
- Excellent verbal and written communication with the ability to understand and explain complex matters clearly and concisely.
- Customer focused displaying empathy and integrity in dealing with sensitive or vulnerable customer cases.
- High attention to detail and strong analytical skills with a curiosity to get things right. Desirable to have exposure to root cause analysis or continuous improvement frameworks.
- Strong stakeholder engagement skills and an ownership driven solutions-focused approach.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Senior IC
Key Skills
- Business Development
- Organizational Management
- GAAP
- Accounting
- Analysis Skills
- Meeting Facilitation
- Microsoft Powerpoint
- Investment Banking
- Microsoft Excel
- Private equity
- Financial Modeling
- Writing Skills
About Company
Leading cloud-based provider of financial services technology solutions. SS&C Technologies owns and maintains the best financial technology in the industry
