GRADE
16
LOCATION OF POSITION
MDH Behavioral Health Administration
55 Wade Avenue
Catonsville MD 21228
Main Purpose of Job
The Resident Grievance System (RGS) is the administrative process to ensure that therights of residents in the Department of Health and Mental Hygienes facilities areprotected. The RGS is responsible for this function in the five (5) Behavioral HealthAdministration State Psychiatric Facilities the two (2) Developmental DisabilitiesAdministrations State Residential Centers the two (2) Secured Evaluation TherapeuticTreatment Units (SETT) and the two (2) Regional Institute for Children and Adolescents(RICA). Rights Advisors who function as healthcare consumer advocates areresponsible for the following:1. Complaint Management - The investigation mediation negotiation andresolution of complaints in accordance with the Code of Maryland Regulations(COMAR) 10.21.14.2. Clinical Review Panels - Ensures that residents receive due process at ClinicalReview Panels (forced medication) as prescribed by the Annotated Code ofMaryland Health General 10-708.3. Information & Assistance Provides information and/or assistance to residentsregarding their health care and civil rights.4. Education Provides education for staff and residents on patient rights andresponsibilities and promotes an environment that respects and promotes residentrights.5. Data Management Document all patient contacts grievances investigationsand relevant documents /correspondence into RGS database.6. Customer Service Provide timely response and resolution of patient complaintsand advocate for the issues and concerns of the patients to facility staff whileThe Patient Rights Advisor II functions at an advanced level without directon-site supervision and is autonomously responsible for directing all facetsof the RGS within the assigned facility(s).
MINIMUM QUALIFICATIONS
Education: Possession of a Bachelors degree from an accredited four year college or university including 15 credit hours in the field of counseling health developmental disabilities mental health nursing psychology social work special education or a related behavioral science field.
Experience: One year of experience planning organizing and directing the operation of a residential grievance system in a facility in accordance with State and federal regulations and other legal requirements.
Note:
1. A Masters degree from an accredited college or university including 15 credit hours in the field of counseling health developmental disabilities mental health nursing psychology social work special education or a related behavioral science field may be substituted for six months of the required experience.
may substitute U.S. Armed Forces military service experience as a commissioned officer inCounseling Health-related Developmental Disabilities Mental Health Nursing Psychology and Social Workclassifications orCounseling Health-related Developmental Disabilities Mental Health Nursing Psychology and Social Workspecialty codes in thebehavioralscience field of work on a year-for-year basis for the required experience and education.
DESIRED OR PREFERRED QUALIFICATIONS
The desired candidate should possess the following:
- Experience working with psychiatric disorders developmental disabilities and forensic issues.
- Experience working with psychiatric and developmentally disabled individuals involved with the legal system.
- Experience working with complaint investigations.
- Experience with interpreting State and Federal regulations.
LICENSES REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operators license valid in the State of Maryland.
SPECIAL REQUIREMENTS
1. Employees in this classification may be subject to call 24 hours a day and may be required to provide the employing agency with a telephone number where the employee can be reached. A pager may be supplied to the employee.
2. Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09 Testing for Illegal Use of Drugs.
SELECTION PROCESS
Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education training and experience as they relate to the requirements of the it is essential that you provide complete and accurate information on your report all related education experience dates and hours of indicate your college degree and major on your application if applicable. For education obtained outside the U.S. any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).
Complete applications must be submitted by the closing submitted after this date will not be added.
Incorrect application forms will not be will not be accepted in lieu of a completed application.
Candidates may remain on thecertified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
BENEFITS
FURTHER INSTRUCTIONS
Online applications are highly recommended. However if you are unable to apply onlinethe paper application (and supplemental questionnaire) may be submitted to MDH Recruitment and Selection Division 201 W. Preston St. Room 114-B Baltimore MD application materials must be received by 5 pm close of business on the closing date for the recruitment no postmarks will be accepted.
If additional information is required the preferred method is to upload. If you are unable to upload please fax the requested informationto .Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.
For questions regarding this recruitment please contact theMDH Recruitment and Selection Division at .
If you are having difficulty with your user account or have general questions about the online application system please contact the MD Department of Budget and Management Recruitment and Examination Division at or.
Appropriate accommodations for individuals with disabilities are available upon request by calling: or MD TTY Relay Service 1-.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer Maryland is committed to recruitment retaining and promoting employees who are reflective of the States diversity.