Lead Account Coordinator CuraScript SD Hybrid
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Job Location:
Lake Mary, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Lead Account Coordinator
Join our team as a Lead Account Coordinator and take ownership of driving operational excellence. You will oversee intake tracking manage escalations and ensure smooth workload distribution across teams. Your leadership will help maintain transparency improve service execution and strengthen long-term account health.
Responsibilities
- Oversee incoming request tracking and ensure accurate documentation and timely follow-through.
- Manage and update weekly scorecards to monitor productivity SLA adherence and workload complexity.
- Serve as the first escalation point for order tracking backlogs and delays across key accounts.
- Support leadership in identifying capacity gaps and recommending solutions.
- Collaborate with Sales Representatives Admins and Analysts to align tasks with client expectations.
- Assist in onboarding new hires and help establish standard operating procedures for consistency.
- Participate in strategic planning sessions and reporting to enhance visibility and continuous improvement.
Required Qualifications
- 3 years of experience in sales operations account coordination or order management.
- Proven ability to manage multi-step workflows with accuracy and attention to detail.
- Strong organizational and analytical skills with the ability to lead without formal authority.
- Excellent communication skills for cross-functional collaboration and issue resolution.
Preferred Qualifications
- Bachelors degree in Business or related field preferred
- Proficiency in SAP Salesforce SharePoint and Business Objects.
- Experience mentoring peers or supporting team development initiatives.
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
IC
Key Skills
- Time Management
- Marketing
- Microsoft Office
- Public Relations
- Customer Service
- Microsoft Outlook
- Microsoft Word
- Account Management
- Microsoft Powerpoint
- Microsoft Excel
- Social Media Management
- Sales Support
About Company
Cigna Healthcare offers health insurance plans such as medical and dental to individuals and employers, international health insurance, and Medicare coverage.
