Sales Manager

Graff Kia of Chesterton Burns Harbor IN

About Us

Graff Automotive Group has been serving communities since 1914 with a philosophy rooted in integrity transparency and treating employees and guests like family. At Graff Kia of Chesterton located on our multi-brand campus in Northwest Indiana we are committed to delivering the Graff Difference providing outstanding customer experiences before during and long after the sale.

We are seeking a Sales/Desk Managerto lead our sales team drive volume and profitability and ensure an exceptional guest experience.

Position Summary

The Sales/Desk Managerwill oversee daily sales operations guide and develop the sales staff and work closely with the General Manager and F&I to ensure effective deal structuring and compliance. This leader will be hands-on at the desk setting the pace for the showroom maximizing opportunities and fostering a culture of accountability teamwork and customer-first service.

Key Responsibilities

• Leadership & Coaching
• Recruit train mentor and motivate the sales team to achieve monthly and annual sales goals.
• Lead daily sales meetings role-play sessions and one-on-one coaching.
• Ensure adherence to Graff Automotives 10-step sales process.
• Deal Management
• Desk all deals ensuring profitability lender compliance and customer satisfaction.
• Monitor finance product penetration rates and collaborate with F&I to maximize performance.
• Review trade appraisals inventory availability and pricing strategies to maintain competitiveness.
• Operational Excellence
• Monitor and enforce CRM usage and follow-up processes.
• Track and review daily DOC reports aged inventory reports and lead activity.
• Maintain strict inventory turn guidelines (targeting 30-day used vehicle turns and 60-day new vehicle turns).
• Audit deal jackets compliance forms and adherence to manufacturer programs.
• Customer Experience
• Support the sales team in handling escalated guest interactions.
• Ensure a transparent hassle-free buying process that reflects the Graff Difference.
• Track and respond to customer satisfaction metrics to achieve top regional CSI scores.
• Collaboration & Culture
• Work closely with the General Manager Service and Parts leadership to ensure seamless internal communication.
• Participate in weekly management meetings contributing ideas for growth and process improvement.
• Lead by example with professionalism positivity and community involvement.

Qualifications

• Dealership sales management or desking experience.
• Strong knowledge of automotive finance desking and deal structuring.
• Experience with CRM and DMS systems (VinSolutions preferred).
• Excellent leadership communication and problem-solving skills.
• Track record of achieving sales volume and gross objectives.
• Ability to thrive in a fast-paced team-oriented environment.

What We Offer

• Competitive base salary plus performance-based bonuses.
• Full benefits package including health dental vision and 401(k).
• Employee discounts on vehicles parts and service.
• Opportunities for career advancement within the Graff Automotive Group.
• A positive family-like culture with a focus on growth and community engagement.

How to Apply

Interested candidates should submit their resume and a brief cover letter to Graff Kia of Chesterton. Join a team with over 111 years of automotive excellence and help us shape the future of dealership experiences in Northwest Indiana.