Veterinary Software Project Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The IDEXX Veterinary Software Customer Experience team is seeking our next Project Manager.
In this customer facing role you will lead multi-site rollouts of our veterinary software primarily focusing on the ezyVet product suite. Youll manage multi-site software rollouts ensuring all requirements timelines budgets and customer satisfaction goals are met. As the primary point of contact for the rollout projects youll keep stakeholders informed about progress risks and expectations. Youll work closely with customers and internal teams to drive a smooth onboarding and deliver an exceptional customer experience.
In the Role of Project Manager:
Planning: Create detailed rollout plans and schedules using templated onboarding plans within andGuideCX including milestone tracking resource allocation and adherence to scope.
Key responsibility:Planning of timelines and resources execution of projectto a high standardmonitoringand communication.
Documenting:Strong attention to detail while managing multiple projects simultaneously is critical in this role.Youllbe responsible forcreatingmaintaining and completing project documentation to keep all stakeholders informed and ensureaccuraterevenue recognition for business governance. This includes recording activitiesidentifyingobstacles tracking costs and reporting results. You will alsoassistinternal partners with periodic audits to confirm compliance with IDEXX processes and ISO standards if applicable.
Organising: Structuring teams efficiently understanding their various functions and delegating tasks based on their strengths and experience.
Communicating:Keeping stakeholders informed of progress and expectations and communicating proactively about issues and risks.
Managing:Managing resources budgets timeline and project scope and conducting periodic reviews toidentifyneeded adjustments.
Risk management:Performing risk management byidentifyingpotential issues early and developing effective mitigation strategies. You will find innovative solutions to supportcustomers throughout implementation.
Relationship building:Fostering partnerships with internal teams as well as external partnersveterinary practices stakeholders and sponsors whilemaintainingproductive relationships at all levels.
Process Improvement:You will work within Project Management and cross-functional teams toidentifyand develop process improvements for our business.
Training:You willassistin developing training requirements new enhancements and conduct training sessions as necessary within the scope of the Project Management Organisation.
Other duties as assigned.
What You Need to Succeed:
- 2-4 years of Project Coordination or Management experience. This experience will preferably be supported by theappropriate certification/qualification.
- 5 years of customer service experience.This is a customer-facing role.
- Experience in SaaS onboarding delivery preferred.
- Experience within the Veterinary industry preferred.
- Experience with project management tools and collaboration platforms such asOneNoteM andGuideCXis beneficial (not).
- Experience with CRM tools such as SalesForce and HubSpot is beneficial (not).
- You willpossessstrong written and verbal communication skills as well as interpersonal skills.
- You will have strong attention to detail.
- Experience with communication delivery to the C-Suite preferred.
- You willpossessthe ability to devise tracking systems and efficient reporting.
- You willpossessthe ability to adapt to changing situations and navigate ambiguity.
- You will have strong organisational skills with the ability to prioritise and follow up.
- You willpossessthe ability to multitask.
- You will have strong attention to detail.
- You will have effective project administration skills and/or task management skills.
- Project management skills.
- You will be a self-starter.
What you can expect from us:
Opportunity for annual bonuses
Medical Insurance
Cycle to work scheme
Work from home and wellbeing stipends
10% pension contribution
Why IDEXX
Were proud of the work we do because our work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy to ensure safe drinking water for billions and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10000 talented people.
So what does that mean for you We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX you will be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement.
Lets pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBTQ individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply.
#LI-RM1
Required Experience:
IC
Key Skills
- Veterinary Experience
- Animal Care
- Communication skills
- Veterinary Assistant
- Veterinary Technician Experience
- Vital Signs Experience
- Animal Handling
- Animal Restraint
- Experience Administering Injections
- Catheterization
- Medication Administration
- Venipuncture Experience
