Customer Service Representative, CSR
Share
Job Location:
East Hartford, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Customer Service Representative Call Center Representative Contact Center Agent Client Support Specialist Consumer Services Associate CSR
Pay Rate:$19.36 per hour
Schedule: Monday through Friday 8:30 am to 5:00 pm
Work Environment: Onsite
Weekends: Off
Position Overview
We are seeking dependable and customer-focused Customer Service Representatives to serve as the first point of contact for consumers and this role you will support program participants by delivering accurate information resolving issues efficiently and assisting with account access through an online consumer portal. This position is ideal for individuals who thrive in structured high-volume call center environments and are passionate about delivering exceptional service.
What You Will Be Doing
Serve as the initial point of contact for inquiries from potential and existing beneficiaries related to client programs
Provide one-to-one telephone support to consumers and providers
Assist customers with password resets for the online consumer portal
Accurately respond to inbound calls received by the call center
Clearly and thoroughly document all consumer interactions in designated systems
Appropriately route calls to Call Center Leadership or other agencies following established procedures
Deliver clear complete accurate and objective information based on program requirements
Log calls in call tracking systems identify trends in consumer questions or concerns and report recommendations for service improvements
Support consumers in difficult or sensitive situations with professionalism and empathy
Handle complaints and complete data entry in accordance with approved policies and procedures
Meet or exceed daily performance standards related to call volume customer service and quality
People Who Succeed in This Role
Communicate complex information clearly and concisely to ensure customer understanding
Demonstrate a strong work ethic and commitment to reliability and attendance
Maintain excellent verbal and written communication skills
Apply effective problem-solving and conflict-resolution techniques
Navigate multiple applications while researching solutions efficiently
Enjoy helping others and guiding customers toward the best resolution
Remain calm and professional when assisting frustrated or upset callers
Perform well in structured environments with consistent schedules and high call volumes
Embrace innovative technology and evolving systems
Requirements
Must be at least 18 years of age
High School Diploma or equivalent with a minimum of six months of call center experience or Associate degree or higher without call center experience
Ability to successfully pass a 30 words per minute typing test
Ability to pass a customer service assessment
Ability to successfully pass a criminal background check and drug screening
Why This Opportunity Stands Out
Stable weekday schedule with weekends off
Consistent hours in a structured call center environment
Opportunity to build long-term customer service and call center experience
Meaningful work supporting consumers and program participants
Clear performance expectations and quality standards
This role is ideal for service-driven professionals who value consistency accountability and the opportunity to make a positive impact through every customer interaction.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
