Insurance Services Work Leader
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Job Location:
Richmond, VA - USA
Monthly Salary:
$ 47070 - 54130
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Title: Insurance Services Work Leader
State Role Title:Admin and Office Spec III
Hiring Range: $47070 - $54130
Pay Band: 3
Agency: Department of Motor Vehicles
Location: DMV Headquarters - Richmond VA.
Agency Website:
Recruitment Type: Agency Employee Only - A
Job Duties
The Virginia Department of Motor Vehicles (DMV) is seeking an Insurance Services Work Leader. The Insurance Services Work Leader is responsible for overseeing daily operations within the Insurance Services unit mentoring staff and ensuring adherence to DMV policies and procedures. This role includes performing complex insurance verification processes assisting with escalated cases and serving as the section leader in the absence of the Manager. The incumbent collaborates with team members stakeholders and leadership to meet compliance standards and operational goals.
The mission of Vehicle Services Administration is to support the agencys vision mission customer service philosophy and Code of Professionalism by ensuring the accuracy of the agencys vehicle operations. This includes vehicle titling registration license plate development insurance verification salvage dealer programs and online programs all in compliance with federal and state laws. The department manages the development of policies and procedures for these operations in support of our field units and stakeholders.
The Virginia Department of Motor Vehicles (DMV) headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered additionDMVserves many businesses including dealers fuel tax customers rental companies driving schools other state agencies local governments and non-profit upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values. We live them!
Minimum Qualifications
Knowledge of business English grammar and math.
Understanding of DMVs insurance verification processes and related regulations.
Ability to perform detailed work accurately and interpret policies and procedures.
Proficiency in Microsoft Office and DMV databases.
Additional Considerations
Experience conducting research and resolving customer inquiries.
Demonstrated leadership and communication skills.
Experience with DMV operations insurance verification or regulatory compliance processes.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
Submission of an online application is required. DMV does not accept applications resumes cover letters any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact for assistance.
Minorities individuals with disabilities Veterans and people with National Service experience are encouraged to apply. EEO/AA/TT
Contact Information
Name: DMV Employment
Phone:
Email:
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Key Skills
- Sales Experience
- Time Management
- Marketing
- Customer Service
- Communication skills
- Retail Sales
- Business Management
- Outside Sales
- Telemarketing
- Insurance Sales
- Medicare
- Phone Etiquette
About Company
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