Business Operations Partner

When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate ambitious growth plans and an inclusive and outcomes-driven culture.

Exclaimer is a high-growth SaaS company with 300 colleagues across the UK US Europe and Asia-Pacific. We promote a people-first culture built on fairness inclusion psychological safety and continuous learning. As we evolve into a multi-channel platform for branded business communications we offer employees the opportunity to shape the future of global communicationwhile growing their careers in a culture where curiosity creativity and accountability thrive.

Were officially Great Place To Work Certified

Exclaimer has been recognised by Great Place To Work for our culture of collaboration trust and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work. See our accreditations to learn more: Great Place to Work UK Great Place To Work USA

About the opportunity

The Business Operations Partner is a pivotal role within Exclaimers Business Operations team. Acting as a trusted advisor you will partner with cross-functional teams to identify and implement improvement opportunities that enhance efficiency and customer experience. By supporting key projects and driving strategic initiatives you will help translate operational challenges into practical solutions all aligned with Exclaimers growth and transformation objectives.

Key responsibilities

• Act as a key business partner to functional leaders understanding operational challenges and helping design effective solutions.
  Support the development and execution of operational strategies aligned with business goals.
  Provide data-driven insights and recommendations to inform decision-making.
• Identify and drive process improvement opportunities to increase efficiency reduce manual effort and improve user experience.
  Collaborate with teams to document refine and implement new workflows and processes.
  Support the change management aspects of initiatives to ensure smooth adoption.
• Develop and maintain dashboards KPIs and reporting tools that provide visibility into operational performance.
  Analyse trends and metrics to proactively identify potential issues and opportunities.
• Build relationships with internal teams and external partners to align on priorities and remove barriers.
  Facilitate workshops feedback sessions and working groups to co-design improvements.
  Act as a point of contact for operational queries escalating issues as needed.
• Support cross-functional projects coordinating tasks tracking progress and ensuring timely delivery.
  Help teams prioritize initiatives based on business impact and stakeholder feedback.

Skills knowledge and expertise:

• Proven experience in business operations business partnering process improvement or related roles.
• Analytical mindset with experience translating data into actionable insights.
• Proven ability to lead or support cross-functional projects and improvement initiatives.
• Comfortable working with tools like CRM ERP or analytics platforms (experience in SaaS is a plus).
• Experience engaging stakeholders at different levels from frontline teams to senior leadership.
• Relationship builder with impactful interpersonal and communication skills.
• Curious and driven to make business operations simpler and more scalable.

At Exclaimer were proud to offer a benefits package that reflects our commitment to supporting you professionally personally and wherever life takes you.

At Exclaimer inclusion is more than a policy - its part of who we are.

Were proud to be an equal opportunity employer and welcome applications from people of all backgrounds experiences and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity race religion nationality age gender marital status disability neurodivergence caring responsibilities sexual orientation or gender identity. Were building a culture where everyone feels they belong and can thrive and wed love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process please email the team in confidence via to let us know.