Student Services Executive

Bayswater Education is a vibrant network of global educational centres dedicated for over 75 years to educate and inspire global people through a life-changing educational experience.Werepassionate about growing communities of global thinkers and explorers at home and abroad whatever their story. We set up Bayswater Education because we want young people from everywalk of lifeto get a buzz from discovering new cultures exploring new flavours and learningwhatsout there. We think of them as global spirits like ourselves.

At Bayswater Educationwerenot just reimagining education;wererevolutionizing it.Wereon a mission to provide young minds locally and globally with life-changing adventures and a chance to cultivate a social conscience. Our promise is simple - Bayswater offers global education experiences with captivating course content expert delivery methods and soft skills to help our students prepare for the future of work.

Wereseekingforan energetic and self-drivenStudent ServicesExecutiveto join our team based in Brighton.

This role is initially offered at 20 hours per week with the potential to increase to full-time hours as the business develops and operational needs evolve.

Key Duties & Responsibilities

Customer Service & Sales

• Based at reception greet all people entering the building in a friendly way and answer all e-mails and telephone calls ina timelyand professional manner.

• Deal with walk-in enquiries selling our courses and processing bookings.

• Get to know students so that they feel like the centre is a home away from home.

• Make yourself available throughout the day for questions and to deal with issues. Share your knowledge with students to help them make the most of their time.
• Meet with new students on their first day as part of their induction and conduct satisfaction surveys on arrival and prior to departure.
  

Administration

• Keep the college databasemaintainedand up to date with correct student details.
• Process bookings to enrol students takepaymentsand send relevant documents to students.
• Follow the operational systems procedures and processes to ensure that all governance compliance and Health & Safety standards aremaintained.
• Escalate any student complaints whereappropriate accordingto the Bayswater guidelines.

Social Programme and Social Media

• Support creating and running activities for a diverse and fun social programme for all students in line with our Student Experience promise.
• Support in creating materials to advertise the social programme (in line with brand guidelines).

• Attend social events and collect photos and testimonials for our social media posts.

• Develop fundraising and volunteering events.

• Support in creating social media content using reels and posts to boost the schools social media presence brandrecognitionand impact.

• Support on the organisation of the activity programmes for junior and adult groups that come throughout the year.

Welfare

• Take responsibility for the welfaresafetyand care of studentsat all times extra duty of care isfor students under the age of 18.
• Ensure the students adhere to the college rules.
• Keep the reception area and college tidy.
• Inform the Centre Director of any welfare issues.
• Participate in the rota with the college team to provide emergency telephone support out of office hours (evenings and weekends)

Accommodation

• Keepingaccurate upto-date records of all student accommodation booking
  
• Place students in host families house shares hotelshostelsand student residence
  
• Help students with any issues that arise in any of the studentaccommodation
  
• Make sure that our accommodation followsour accreditation standards
  
  

Thepostholderwillcarryoutanyotherreasonabledutiesinthebestinterestsofthecollege.

Knowledge Qualifications & Experience

This is an entry level role.The following experience and qualifications are desirable but not essential:

• Experience of working with individuals & groups of international students taking part in education programmes (desirable)

• Experience of safeguarding children and best practices (desirable)
• Experience of working with international clients (desirable)
• An undergraduate degree and welfare qualification (desirable)
  

Skills & Personal Attributes

• Outstanding verbal and written communication skills.

• Strong organisational and administrative capabilities.

• Highly collaborative with the ability to work effectively across teams to deliver results.

• Numerate and IT literate with strong competence in Excel and database systems.

• Excellent attention to detail with a methodical and diligent approach to ensuring quality and accuracy.

• Approachablefriendlyand caring with strong problem-solving skills.

• Resilientflexibleand proactive with a positive can-do approach to work.

• A team player who can build rapport and engage confidently with a diverse range of people.

• Strong commitment to equalitydiversityand inclusion.

• Passionate about delivering a truly memorable time of their lives experience for students.

What we offer:

• Competitiveremunerationpackage based on qualifications & experience.

• Training & development programs.

• Opportunities for career growth within a global organization.

• Access to our wide portfolio of courses offered for free or on discounted rates.

• People centric inclusive culture with regular wellbeing and social activities.

• Extra days off based on the length of service.

• Doing good day. (1 paid day off per year for volunteering activities)

• Regular online networking and cross-departmental meetings with the Bayswater team globally.

Bayswater is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Bayswater is committed to safeguarding and promoting the welfare of children. As part of our Safer RecruitmentPolicyyou will be asked to explain any gaps in your work and education history. You will alsobe requiredto undergo a DBS Enhanced Disclosure check and provide the contact details of at least 2 referees who will be asked specifically if they have any concerns about your suitability to work with people under 18. Evidence of eligibility to work in the UK must be provided at interview stage.

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Required Experience:

Junior IC