Client Services Team Leader

Client Services Team Leader

Location: Billericay

Salary: Competitive

Contract Type: Permanent

Working Hours: 40 hours per week

Lead a Team. Manage Clients. Make an Impact.

You enjoy leading people building strong client relationships and keeping things running smoothly. You like having responsibility and the freedom to make decisions that improve outcomeswithout the pressure of a very senior leadership role. Thats the kind of practical hands-on leadership we value.

Were looking for a Client Services Team Leader based in Billericay to take ownership of a client portfolio while supporting a small established Client Services team. This role combines people leadership client account management and service coordination with a clear focus on delivering results day-to-day.

What youll do

• Lead coach and support a team of 46 Client Services Advisors helping them develop and perform well.

• Manage your own portfolio of clients as their main point of contact ensuring excellent service and communication.

• Build strong client relationships resolve issues quickly and spot opportunities to improve service.

• Help plan team schedules recruitment and coverage particularly during busy winter periods.

• Assist with contracts renewals pricing purchase orders and service-related projects for your clients.

• Use reporting and insights (including Power BI) to track performance and identify improvements.

• Work with Operations and other teams to deliver a smooth high-quality client experience.

What youll get

• Real ownership of your own client portfolio with the authority to make decisions and shape outcomes

• The trust to lead your team without micromanagement supported by experienced operational partners

• A clear seasonal working pattern fast-paced winters with no weekend working from May to September

• A visible leadership role where your impact on clients people and performance is clear

• Opportunities to grow your influence and leadership capability through hands-on responsibility and cross-functional collaboration

• A competitive package within a stable growing business

What were looking for

• Some experience leading a small team in a customer-focused environment

• Confident and organised taking ownership of tasks and following through

• Professional communicative and able to handle client interactions and problem-solving

• Calm under pressure solutions-focused and able to prioritise effectively

• Attention to detail and ability to manage contracts data and documentation accurately

• Willingness to work collaboratively across teams to deliver consistent high-quality service

Why join us:

Career Development Focus: Were committed to supporting your professional growth with clear career paths training and tailored development programs including our GC Leadership Academy job specific accreditations and higher education opportunities.

Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.

Collaborative Environment: Work in a supportive engaging and innovative culture where your contributions are valued.

Competitive Package: Enjoy a competitive salary and benefits package along with flexible working options including:

23 days holiday Increasing with length of service bank holidays

Yearly bonus scheme & Share options

Robust pension scheme

Medigold employee support Free Flu Jabs Online private GP Service

Free or subsidised national gym memberships

Employee Recognition Scheme

2 personal choice volunteering days

Ground Control

Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973 Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.

We deliver a range of services including grounds maintenance winter gritting landscape construction design arboriculture electric vehicle charging point installation to more than 50000 commercial properties across the UK.

If you are looking to invest in your future with a business that puts people at the centre of everything click the apply now button below to speak to a member of our team.

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Equal Opportunities Statement

At Ground Control we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success and we welcome applications from individuals of all backgrounds experiences and perspectives.

We are proud to be an equal opportunities employer and do not discriminate based on sex age disability gender identity marital status pregnancy race religion or belief sexual orientation or any other protected characteristic. We actively support and promote an inclusive culture ensuring fair and equitable treatment throughout the recruitment process and beyond.