Digital Events Specialist
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Job Summary:
The Digital Event Specialist role will support the Digital Experiences team in creating and executing Zendesks digital events. This role will be instrumental in developing a compelling digital event experience that optimizes event formats and implements digital experiences that drive audience engagement and satisfaction. The ideal candidate will possess a blend of creativity technical ability operational excellence and analytical skills to ensure our digital events are impactful and aligned with Zendesks brand objectives.
Responsibilities:
Support Digital Events: Collaborate with the Digital Experiences team to design and implement Zendesks global digital events ensuring alignment with marketing goals and brand identity.
Event Production Coordination: Help manage the logistics and production of digital events including webinars and virtual conferences. Coordinate with internal teams to ensure seamless execution and an exceptional attendee experience.
Audience Engagement Tactics: Implement innovative strategies to drive engagement and interactivity before during and after events. Utilize feedback and engagement data to refine tactics.
Performance Analysis: Monitor and analyze event performance metrics to assess the effectiveness of digital experiences. Provide insights and recommendations for continuous improvement.
Cross-Functional Collaboration: Work closely with marketing sales product and customer success teams to ensure digital events meet business objectives and enhance customer engagement.
Reporting and Insights: Assist in reporting on KPIs for digital events and contribute to presenting findings and actionable insights to Digital Experiences and Experiential Marketing leadership.
Qualifications:
2-4 years of experience in digital event production marketing or project management within a fast-paced global organization.
Proven experience in creating and executing engaging digital experiences with familiarity in using digital event platforms and engagement tools such as On24 Splash Cvent Bizzabo or Stova. BigMarker experience is strongly preferred.
Strong planning and operational abilities with a focus on aligning digital experiences with broader marketing initiatives.
Excellent problem-solving skills and the ability to manage live event challenges effectively.
Proficiency in analytics tools to evaluate event performance and inform strategy.
Strong organizational and multitasking capabilities with experience managing multiple projects simultaneously.
Exceptional written and verbal communication skills with the ability to engage and influence stakeholders at various levels.
Ability to collaborate effectively with internal teams external partners and vendors.
Where We Work
Zendesk is not your average tech company. We have all the stuff youd expect - competitive pay benefits appealing offices snacks and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance from flexible hours to remote work to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
IC
Key Skills
- Marketing
- Catering
- Organizational skills
- Hospitality Experience
- Management Experience
- HubSpot
- Event Planning
- Events Management
- Project Management
- Event Marketing
- Leadership Experience
- negotiation
