Technical Customer Success Specialist (Mobility)
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Role:
Grade Level (for internal use):
08Technical Customer Success Specialist
About S&P Global Mobility
S&P Global has recentlyannouncedthe intent to separate our Mobility Segment into a standalone public company.
For more information visit the Role:
Location: Mexico City MX (Virtual)
The Team:
The Polk Automotive Solutions Customer Success Team is a dynamic solutions-oriented team of account management and product enablement professionals. Through industry insights and product consulting we bring strategic ideas to our internal and external clients. Through timelines documentation andinternal and external communication we ensure positive customer outcomes.
The Impact:
The PAS Customer Success Team is that of true sales enablement. Technical Customer Success Specialist team a subset of the Customer Success Team removes barriers to product fulfillment and provides frictionless facilitation to deliver successful valuable outcomes and results through the utilization of Polk data and processes.
We are excited to announce the role of Technical Customer Success Specialist . This position is slated for U.S. coverage and will be partnered with our Polk Automotive Solutions (PAS) Sales Team. The role will report directly to the Executive Director Customer this role you will work closely with Sales Production Customer Success Managers and clients to ensure seamless delivery of product solutions and timely response to client delivery questions and troubleshooting inquiries.
Objectives:
Act as the day-to-day project manager for PAS Products. Responsibilities will include but are not limited to:
Collaborate closely and effectively with Polk Sales Customer Success and Production teams and Enablement counterparts
Running status meetings as needed as related to your accounts
Managing large volumes of communications regarding your accounts both internally and with clients
Salesforce organization and management
Responsible for your accounts; Initiation Planning Execution Monitoring and Closure of all processes.
Run point with internal resources to solve client issues ensuring themes are communicated to product and production.
Become an expert on your clients: their objectives needs and working style.
What Were Looking For:
Basic Required Qualifications:
Bachelors degree in business Marketing Computer Science Engineering or a related field.
2-4 years of experience.
Exceptional attention to detail with a strong drive for organization and operational efficiency
Advanced written and verbal communication abilities enabling clear and effective interactions with both internal teams and clients
Outstanding time management skills with the ability to prioritize and deliver in a fast-paced multi-tasking environment
Strong critical thinking and problem-solving capabilities with a proactive approach to overcoming challenges
Creative mindset able to identify and implement process improvements for greater team and client success
Quick learner adaptable to evolving business needs and a rapidly changing environment
Collaborative team player skilled at building strong working relationships across functions
Proficiency in Microsoft Office Suite (PowerPoint Excel Teams Word) and Salesforce applications
Self-motivated and independent able to take initiative and work with minimal supervision once trained
About S&P Global Mobility
At S&P Global Mobility we provide invaluable insights derived from unmatched automotive data enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses reach the right consumers and shape the future of mobility. We open the door to automotive innovation revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.
For more information visit In It For You
Our Mission:
Advancing Essential Intelligence.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) SLSGRP203 - Entry Professional (EEO Job Group)
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Every moment is an opportunity for progress S&P Global (NYSE: SPGI) provides essential intelligence. We enable governments, businesses and individuals with the right data, expertise and connected technology so that they can make decisions with conviction. From helping our customers as ... View more
