Payments Optimisation Manager

About HIVED

At HIVED were steamrolling forward as one of Europes fastest growing startups and our momentum shows no signs of slowing.

Based in London we are a climate and logistics start-up building the first sustainable parcel delivery network at scale powered by a 100% electric an ever-growing industry where unreliable service has long been the norm HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis Nespresso Uniqlo H&M brands and more we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut Bain HelloFresh ASOS Apple and Google employees and we are backed by some of Europes leading investors and VCs in climate-tech logistics and mobility including Planet A Ventures Maersk Growth Pale Blue Dot VC Eka Ventures NordicNinja VC and the British government. Were passionate about driving innovation and redefining the future of delivery.

Role Overview

The Payments Optimisation Manager is a critical role for HIVED as a key driver of value in our rapidly scaling business: responsible for ensuring the accuracy timeliness and integrity of all payments; identifying & fixing systems issues; and proactively monitoring our spend cube. This is not a traditional payments finance role it is a highly analytical troubleshooting-led position that sits at the heart of how our business functions.

Responsibilities

Procurement and Payment Ownership

• Manage all driver and supplier payments ensuring accuracy completeness and compliance with internal controls.

• Develop maintain and review of spend cube for the entire business driving the achievement of our burn reduction goals.

• Manage and improve the purchase order process to understand and challenge spend.

• Review validate and upload invoices; challenge discrepancies and identify potential cost-savings approval.

• Collaborate with the business to support where required during critical purchase decisions.

Analytical Troubleshooting & Insight Generation

• Investigate payment issues at their root cause - whether systemic data-related or operational.

• Analyse patterns in payment errors delays and invoice disputes to highlight underlying issues.

• Build dashboards or structured reports that provide visibility into payment health and operational bottlenecks.

• Recommend and prioritise solutions that improve efficiency accuracy or controls.

Process & System Improvement

• Map current payment workflows and help redesign them for better accuracy and scalability.

• Work closely with tech and operations teams to automate manual steps enhance insights and improve their auditability.

• See process changes and system enhancements through to rollout.

• Establish best practices and documentation to standardise payment operations across the business.

Cross-Functional Collaboration

• Continually seek context from across the organisation to understand how decisions upstream affect payment accuracy downstream.

• Partner with operational teams to ensure data capture is correct assumptions are sound and documentation is clear.

• Communicate findings improvements and risks to stakeholders in a structured insight-driven way.

Requirements

Required:

• Strong analytical and problem-solving skills; comfortable working with data and investigating root causes.

• Strong Excel/Google Sheets skills.

• Intellectual curiosity & desire to question unclear inputs or assumptions.

• Ability to communicate clearly with both technical and non-technical stakeholders.

• Comfortable juggling multiple tasks in a fast-paced high-growth environment.

Preferred:

• Familiarity with payment systems invoice workflows or logistics platforms.

• Experience improving or building processes in a start-up or scale-up.

• Experience in operations finance operations logistics or a similar process-heavy environment.

Personal Qualities

• Curiosity: you seek context ask questions and want to understand how systems truly work.

• Ownership mindset: you take responsibility for outcomes not just tasks.

• Systems thinker: you can zoom out to see the broader process while managing detailed execution.

• Collaborative: you enjoy engaging across teams and building strong working relationships.

• Calm under pressure: you can make sound judgments when timelines are tight or information is incomplete.
  

How we reward our team

• Dynamic hybrid working environment with a diverse and driven team

• Huge opportunity for learning in a high growth environment with progression opportunities based on success in the role

• 25 days of holiday allowance plus public holidays

• 1 Birthday Day Off 2 Tenure-Based Additional Days Off

• Subsidised Private Medical Insurance including dental vision & mental health therapy

• Bi-annual performance reviews and tailored development plans

• Competitive salary EMI options scheme

• Annual compensation review

• Team lunch provided once a week

• Quarterly team socials and annual sports day (HIVED Olympics)

• Enhanced maternity/paternity/adoption policy as day 1 right

• Community volunteer days

• Cycle to work scheme

• Dog friendly office and depots

• MacBook Air or Windows Laptop (depending on your preference)

Want to learn more

• Meet the team in 60 seconds: Behind the scenes with HIVED

• HIVED is B Corporation certified

• We are named as UK StartUp of the Year 2024

• Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network

• Check the Impact Report 2024

• Keep up with HIVED here