Reception manager

Real people recruitment is working with a well-established 4-star hotel located in North Dublin is currently seeking an experienced and motivated Reception Manager to lead its Front Office team. This is an excellent opportunity for a highly organised hospitality professional with a genuine passion for guest service and team leadership.

Job Title: Reception Manager
Department: Front Office / Reception
Reports To: Revenue Manager
Interdepartmental Liaison: All Hotel Departments

Key Responsibilities

• Oversee the daily operations of the Reception/Front Office department
• Supervise and coordinate reception shifts to ensure seamless service delivery
• Maintain and continuously improve service standards through coaching training and performance monitoring
• Lead by example with a hands-on approach motivating the team to deliver a professional and welcoming guest experience
• Work closely with the HR department to support recruitment onboarding and ongoing training within Reception
• Ensure all administrative tasks are completed accurately and within required timeframes
• Manage communication and collaboration with Reservations Sales and other key departments
• Handle guest enquiries and requests in person and by phone with professionalism and warmth
• Ensure appropriate staffing levels during peak check-in and check-out periods
• Maintain accurate and up-to-date records on the property management system (PMS)
• Communicate daily operational updates to the Reception team and relevant departments
• Record investigate and follow up on incidents or issues arising during shifts
• Ensure Front Desk operations consistently meet high standards of hospitality and efficiency

The Ideal Candidate

• Previous experience in a supervisory or management role within hotel reception or front office
• Strong working knowledge of Microsoft Office and hotel PMS systems such as Mews Hotsoft Opera or similar
• Confident friendly and approachable manner
• Strong leadership and team collaboration skills
• Excellent communication and telephone etiquette
• A background in sales or upselling would be an advantage
• Flexible reliable and committed to delivering high standards consistently

What We Offer

• Competitive salary dependent on experience
• Complimentary meals while on duty
• Free on-site car parking
• Ongoing training and professional development
• Clear opportunities for career progression within a 4-star hotel environment

This role is available for an ASAPstart with remuneration aligned to experience and qualifications.

Skills

Hotel Operations Front Office Management Guest Services Hospitality Property Management Systems

Benefits

Free Parking Meals on Duty Training & Development