Contact Center Architect Developer (Wickr)
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Job Location:
McLean, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Position: Contact Center Architect / Developer (Wickr)
Location: McLean VA( Remote is also fine)
Duration: Long Term
Job Description:
Key Responsibilities
Architect and develop contact center solutions leveraging WICKR secure messaging and collaboration tools.
Integrate WICKR into existing contact center platforms (voice chat IVR CRM).
Collaborate with federal stakeholders to ensure compliance with security and privacy standards.
Design and implement scalable architectures that support high volume mission critical operations.
Provide technical leadership in evaluating new tools frameworks and integrations for secure communications.
Document system designs workflows and integration points for operational teams.
Support troubleshooting performance optimization and ongoing enhancements.
Location: McLean VA( Remote is also fine)
Duration: Long Term
Job Description:
Key Responsibilities
Architect and develop contact center solutions leveraging WICKR secure messaging and collaboration tools.
Integrate WICKR into existing contact center platforms (voice chat IVR CRM).
Collaborate with federal stakeholders to ensure compliance with security and privacy standards.
Design and implement scalable architectures that support high volume mission critical operations.
Provide technical leadership in evaluating new tools frameworks and integrations for secure communications.
Document system designs workflows and integration points for operational teams.
Support troubleshooting performance optimization and ongoing enhancements.
Qualifications
Bachelors degree in Computer Science Engineering or related field (Masters preferred).
Proven 10 Years of experience as a Contact Center Architect/Developer in enterprise or federal environments.
Hands on expertise with WICKR secure communications (configuration integration deployment).
Strong knowledge of contact center technologies (Cisco Avaya Genesys Amazon Connect or equivalent).
Experience with cloud platforms (AWS Azure) and API integrations.
Familiarity with federal compliance standards (FISMA FedRAMP NIST).
Excellent problem solving communication and documentation skills.
Bachelors degree in Computer Science Engineering or related field (Masters preferred).
Proven 10 Years of experience as a Contact Center Architect/Developer in enterprise or federal environments.
Hands on expertise with WICKR secure communications (configuration integration deployment).
Strong knowledge of contact center technologies (Cisco Avaya Genesys Amazon Connect or equivalent).
Experience with cloud platforms (AWS Azure) and API integrations.
Familiarity with federal compliance standards (FISMA FedRAMP NIST).
Excellent problem solving communication and documentation skills.
Preferred Skills
Experience with VoIP SIP and WebRTC protocols.
Knowledge of security frameworks and encryption standards.
Prior work in federal government projects or regulated industries.
Ability to lead cross functional teams and mentor junior developers.
Experience with VoIP SIP and WebRTC protocols.
Knowledge of security frameworks and encryption standards.
Prior work in federal government projects or regulated industries.
Ability to lead cross functional teams and mentor junior developers.
Best Regards
Ashok Kumar
Sr. Talent Acquisition Specialist
Email:
Web:
4229 Lafayette Center Dr Suite 1880 Chantilly VA 20151
Ashok Kumar
Sr. Talent Acquisition Specialist
Email:
Web:
4229 Lafayette Center Dr Suite 1880 Chantilly VA 20151
Key Skills
- APIs
- Pegasystems
- Spring
- SOAP
- .NET
- Hybris
- Solution Architecture
- Service-Oriented Architecture
- Adobe Experience Manager
- J2EE
- Java
- Oracle
